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#1
09-05-2005, 12:58 PM
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PP has frozen my father\'s accout w/ $500
Amazing. I am currently in Greece. My parents are staying here for the summer. They are from the UK. I just opened an account for my father at party yesterday and put $500 in using his UK debit card.
The money went out, and he played a little 0.5/1 last night. Now today the account is frozen. A frustating call to CS and it turns out that the problem is that he is connecting from Greece. I guess there is concern about card number theft. What bullshit. I'm connected to my Eurobet account just fine from here and my billing address is in the USA. And its funny how they took the money from him and let him play for the night first, connecting from Greece! Anyway, they want [censored] proof that we are in Greece. Utility bill or something. He doesn't have anything like that! He is from the UK. So he says just put the money back on the same card it came from if you think its stolen because I don't want to play at your site anymore anyway after this. They won't! They are saying they can't do anything until the account is unfrozen and they can't unfreeze the account until they have proof that he is living in Greece right now. This is [censored] crazy. Is there anything I can do about this or anywhere, any website, I can send this story to? I know it probably won't do any good but I feel like just kicking up a stink anyway. My father will eventually be able to get stuff sent to them that will be appropriate obviously, but perhaps not until late Octber when he goes back to the UK. Does anyone have any suggestions for anything I can do in the mean time just to make a bit of a fuss? Does that "pitch a bitch" site that casino whores go to about casinos apply to all gambling sites, or just casinos? Can't believe this bullshit. I feel like a bastard now too for getting him into it. Its already cost two international calls. Thanks for any advice. ThePimpulator. 
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#4
09-05-2005, 01:31 PM
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Re: PP has frozen my father\'s accout w/ $500
HOW DARE THEIR SECURITY ACTUALLY DO THEIR JOB!!! THE NERVE OF SOME PEOPLE!!
You'd be the same person bitching that if someone stole your UK credit card and used it in Greece that Party should have known that something is wrong and froze the account.
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#5
09-05-2005, 01:35 PM
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Re: PP has frozen my father\'s accout w/ $500
it's $500...that you will get back. Just calm down and be patient. Most of the time it isn't a problem to send some proof. Sucks it's rough for you to do so, but not much you can do.
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#6
09-05-2005, 01:45 PM
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Re: PP has frozen my father\'s accout w/ $500
[ QUOTE ]
HOW DARE THEIR SECURITY ACTUALLY DO THEIR JOB!!! THE NERVE OF SOME PEOPLE!! You'd be the same person bitching that if someone stole your UK credit card and used it in Greece that Party should have known that something is wrong and froze the account. [/ QUOTE ] Aside from having the benefit of protecting the player, this primarily protects Party themselves. It is my understanding that a threat to Poker sites is that people use stolen CC info to get an account going (using money that will never end up being paid to Party Poker because the charge will be contested or reversed) and then chip-dump/money-launder. Stuff like this is a serious threat to online poker rooms. This is the cost a few of us bear for the luxury of instant account-crediting. The alternative COULD be that the poker site holds your deposit until it clears and they receive full settlement from your credit card company. This is obviously not in your interest nor theirs from a have-fun-playing-poker standpoint.
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#7
09-05-2005, 01:52 PM
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Re: PP has frozen my father\'s accout w/ $500
your last name wouldnt happen to be embiricos would it?
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#8
09-05-2005, 02:05 PM
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Re: PP has frozen my father\'s accout w/ $500
So you, in Greece, not your father in the UK, opens a Party account, using your father's UK credit card, from the same IP address in Greece you use to play your Eurobet account, then your "father" logs in from your IP address in Greece, plays a few hands, and the account gets frozen until they confirm that it really is your father playing and that is really was him that deposited to this brand new account using his credit card.
Good for Party. Chill out and save your whining for when some else uses your father's credit card an opens an account from Nigeria.
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#9
09-05-2005, 02:16 PM
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Re: PP has frozen my father\'s accout w/ $500
Never happend to me cause Ive never played outside my home address but that really sounds horrible. Óne one hand itīs nice they are concermed about security and so on ... but on the other hand itīs quite a shame you have to send proof of were you are. Thatīs just a little too much probably.
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#10
09-05-2005, 02:23 PM
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Re: PP has frozen my father\'s accout w/ $500
[ QUOTE ]
Never happend to me cause Ive never played outside my home address but that really sounds horrible. Óne one hand itīs nice they are concermed about security and so on ... but on the other hand itīs quite a shame you have to send proof of were you are. Thatīs just a little too much probably. [/ QUOTE ] I'd be willing to bet more than 50% of Party's players have had to send in proof. It's fairly common.
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