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#1
11-05-2005, 08:58 PM
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Explorer.exe failed to initialize
I am trying to help my cousin over the phone (115 miles away) and not having much luck. He is running XP and gets the following error message when he boots:
Explorer.exe application error. The application failed to initialize properly (0xc0000022). Click OK to terminate the application. When he clicks OK, it goes to a blank screen. Ctrl-alt-del brings up task manager, but the list is empty. He can boot into safe mode, but I wasn't sure what to tell him to do at that point. I've tried to do a search of that error code, but I've come up empty-handed so far. Does anyone have any suggestions? 
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#2
11-06-2005, 01:10 AM
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Re: Explorer.exe failed to initialize
http://www.ultimatebootcd.com/ has an assload of hardware diags on it and it runs after booting from cd. if there's any way he can get it himself, cool. if not, you could mail it to him cheaply with usps media mail. memtest86+ would be where i'd start. you can run the hard drive diagnostics to test failure on that, prime95 for overheating/motherboard stability, etc.
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#4
11-06-2005, 03:37 PM
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Re: Explorer.exe failed to initialize
it's a strong possibility. but if you're 100 miles away and the guy sounds like he isn't skilled enough to back up his data, format, and reinstall windows. what else are you going to suggest without costing him any money? at least this rules something out before sending him off to compusa to get the reload done or whatever.
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#5
11-06-2005, 04:02 PM
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Re: Explorer.exe failed to initialize
I don't think this is a hardware issue. It's most likely a case of spyware/adware/trojan/crap he's got installed that's messed with his system. He should run Adaware and Spybot, one after the other, until it works again.
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#6
11-06-2005, 04:29 PM
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Re: Explorer.exe failed to initialize
if he's infested with spyware it's unlikely that he's got antispyware software. unless safe mode with networking is functional for him, he's going to need to obtain it somehow.
i've also never seen spyware that actually took out explorer. it sort of defeats the purpose of spying on a user or hitting them with ads if they can't even boot their computer.
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