I got someone at Absolute fired ( Microbob long)

[WLVRYN]

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that is a lot of typing for a lame poker t-shirt

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At some point it becomes more than just a T-shirt. I had an issue with them a couple of months back that my ARP points werent tabulating correctly. I emailed them, posted in their forums, and emailed some more. Finally after 13 emails to the poker room manager and support and over a month, the issue was resolved. It wasnt a bunch of points (and I dont need any bobblehead dolls), but it was the fact that I was getting blown off and was getting pissed about it, so I made it a point to get those damn points. Think about it if it were more than a T-shirt (refer to Nate Dog and MyTurn2Raise's problems lately) and part of your bankroll was tied up and that jackass gave you the same reply. I'm sure you'd try to climb through your internet connection and strangle him. There's no excuse for behavior like that. That's why Toyota and Honda kick Ford and GM's ass (and why Pokerstars rules), because they care about their customers.

[uncleshady]

I agree with the "fire the employee to make the custoemr shut up" line. Ive fired many of my coworkers and in turn they have fired me back as well. Its a game customer service plays with people so they will leave them alone. The real test would to send andrew or whatever his name is an email from a different address with a legitimate problem and see if he replies.

[Vuron00]

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I agree with the "fire the employee to make the custoemr shut up" line. Ive fired many of my coworkers and in turn they have fired me back as well. Its a game customer service plays with people so they will leave them alone. The real test would to send andrew or whatever his name is an email from a different address with a legitimate problem and see if he replies.

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I work for a very major company with thousands of customer service reps. If one of our reps responded like this in an email, they would be gone. It doesn't matter what the customer put in the previous emails, there is no excuse for any CSR to respond to a customer like this.

99% of our customer service is done on the phone. The CSR gets people cussing at them, threatening them, and other great things, but they are only allowed to hang up on them after warning them more than once and they better be able to prove that they did if they hang up.

Customer service reps are the only contact with a company that many customers ever have and those transactions become the basis of how customers view your company.

The guys deserved to be fired and probably was.

[bwana devil]

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At some point it becomes more than just a T-shirt.

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oh jeez you just reminded me of my war against blockbuster. about 7 years ago i rented a movie from them a returned it on time. a week later i got a postcard saying i had a late fee for the movie. i wrote a letter that day to the manager of the store and addressed it to him personally and told him the day i brought it and which employees were working that day.

(i used to work in a video store in college so i know mistakes happen.)

a few days later i called the store and asked about the charge. the employee said, "no charges on your account." i thought "oh great." and went on about my business.

at the end of the month i got a credit card bill and found out i had been charged for the late fee. yes, the store charged my credit card that's why the employee said there was no late fee. so the manager of the store not only decided to charge my account, he decided not to call me about it and ignore my letter completely.

i called the store and the manager didnt return my call after several days.

i wrote a letter to blockbuster headquarters to tell them what happened and told them to cancel my account. i wrote a letter to the better business bureau. i called the credit card company and had the charges reversed and canceled my credit card. all that over a $4 late fee. pretty stupid but it wasnt about the late fee any longer.

seven years later and i have not rented from blockbuster. btw i never even heard back from blockbuster headquaters.

bwana