party timeout fold

[tinhat]

A week ago I was HU in a hand, last to act (party; limit, 6m). River was checked to me (holding the best hand). With the (now sporadic) six-week old party connection problems I got timed out and its software folded my hand.

Two things:

1. why on earth would my hand be folded as last to act when it's checked to me?

2. party is insisting there were no connection problems and is refusing to either give me that pot or at least return my bets

The following day I was lucky enough to capture the telltale connection problems in a snapshot when all waiting player numbers shot uniformly up to the 30s and 40s (normal # is 1-5) as tables were locking up. I also sent them a snapshot of the red "x" in the hh dialog for the hand I got timed out on.

Who do I take this up with since the dipshit party email support ppl seem to have their head in their asses and are trying to tell me it's normal to see every single table with 35 ppl waiting to play?