Anyone lose connection to one table on Party?

[jackdaniels]

I've been noticing the same since the last update. Of the 3-4 tables I have open a single table has all players disconnect. You then get the "establishing connection" message and back to business for a few hands (rinse+repeat). FWIW I use a router, cable modem, live in Canada and connect oevr wireless. Since this only occurs at a single table of the 3-4 I have open and happens to ALL the other players at this same table, I can only assume that the problem is at Empires end.

Keep this thread alive with any news from Party and friends.

[KingOtter]

I've been having a rather painful conversation with Party Poker tech support about this... they're blaming it on ISPs and overloaded routers, which I don't buy because I never had this issue before.

Personally I think something in the software changed making it less tolerant to network issues, and particular table-servers have the issue. All Party has to do is look at the logs for the tables and see which tables have the most disconnects, and investigate what is going on there.

I agree with the others that when I'm having an issue at the table, a few others at the table are having the problems, too.

And I don't see the issue much when I've only got a single table open.

KO

[Tapin]

[ QUOTE ]
I keep all my HH windows open during play. If you see a red X on the left next to a hand number, just request that hand right in the HH window by clicking on the hand number and then using the e-mail choices below.

[/ QUOTE ]

This isn't bad if you're just keeping track of your info, but keep in mind that you can and will lose hands this way -- if your connection goes south for more than a complete hand (say, on the river of hand #1, you miss hand #2, and the connection comes back during the preflop play of hand #3) that window won't have a red 'X' for the complete hand you missed.

Unless you're in a blind, though, it won't have cost you anything, of course.

[Catt]

[ QUOTE ]
[ QUOTE ]
"We have forwarded your concerns to the department responsible for addressing them" - Eurobet customer service.

Just spent an hour requesting, receiving, importing to PT, etc. the 24 hands whose HHs were incomplete due to disconnects from a ~1200 hand stretch. So about 2% of all hands are lost to disconnections severe enough to foul the HH. Aaaaarrggghh!

[/ QUOTE ]

A notepad is the only reliable way to keep track for tax purposes in my opinion. I use PT for reviewing hands and gathering opponent data.

As a record keeping device, the HH just are not reliable enough.

[/ QUOTE ]

I agree. I keep a separate spreadsheet that details buy-ins and "buy-outs" from each table session, regardless of length. I have had some really messed up HHs due to disconnects in the past (two or three different HHs being merged into one HH so I can't even determine the game number of one or more hands) -- actual dollars earned (lost) based on account balances is the only reliable source for accurate tax reporting. (That said, the differences between my spreadsheet and PT is really mice nuts because I am assiduous about maintaining PT databases accurately).

[jman220]

Email Response 1:

> > > Dear Client,
> > >
> > > Thank you for contacting us regarding the difficulties experienced
with
> > our
> > > Poker Site.
> > >
> > > We apologise for the inconvenience caused by the Tournament crashes
last
> > > night, which were unfortunately beyond our control.
> > >
> > > However we are currently investigating the problems that we have been
> > experiencing recently and are working towards fixing them.
> > >
> > > Once again please accept our apologies for the inconvenience caused.

Email 2:

My email was not in response to tournament crashes, but rather
disconnects
> > from random tables while I was playing. As I stated in my earlier
emails,
> > this problem would only occur at specific tables, I would play four
tables
> > at once, three would work fine, and one would disconnect myself and
> everyoen
> > else at the table repeatedly. This problem is widespread amongst your
> > software, I have many friends who play at your site who experience the
> same
> > problem. I cannot continue to play at your site as it is just not worth the risk to me to play when I
> > might be randomly disconnected at any point and have to forfeit an
entire
> > pot. Either fix the problem, and let me know that it is in fact fixed
> (but
> > you need to be honest, you told me it was fixed several days ago and it
> > wasn''''t). Barring that though, I
will
> be
> > unable to play at your site..
> >
> > Sincerely,
> >

Response 2:

Thank you for your message,
> >
> > We respectfully advise the following:
> >
> > Players MUST accept the risk of disconnection. Disconnections can and do
> occur. (Log back on and continue play as quickly as possible). To limit
> potential disconnection difficulties, please consult with your ISP as to
> what measures can be initiated to help reduce this risk. At no time will
> CoralPoker.com assume responsibility for disconnected players regardless.
> Please refer to our terms & condtions regarding, disconnection protection
> and cancellation policy. This is located within the poker lobby drop down
> menu, select about us terms & conditions.
> > We hope the above is of assistance to you.
> >
> > Kind regards,
> > Anita
> > Eurobet Customer Services

Email 3:
> You completely ignored the substance of my email and sent me back a form
> letter, that is quite unacceptable. I am not talking about standard
> disconnections. I am talking about a pervasive problem on your end that
is
> causing significant numbers of disconnections from some tables but not
> others. This problem has been experienced by myself and numerous players
> from around the world, with whom I participate in an online poker message
> board. With respect, players do not have to accept the risk of
> disconnection, simply because you say they must. Based on your inability
to
> recognize and adequately address this problem, I have taken my business to
> pokerstars. Their customer service actually cares about the complaints
sent
> in by their players, and does not just send out for emails that do not
> address the problem. Perhaps you should take a lesson from them. I am
> advising my friends to do the same, until such time as you actually care
> enough about your customer base to address this problem
>
> Good Day,

Response 3:


> We are sorry if we have not been able to help you as you expected.
> However we do not have to take any lesson from any other site, as we can
guarantee you that we do our best to offer a good service and an even better
assistance.
> The previous e-mail was meant to explain that we cannot prevent or avoid
the disconnection problems of some of our players, as if it was due to us
the problem was concering all our players.
>
> Kind Regards
>

Email 4:

You are continuing to ignore the substance of my email. I am not talking
about normal disconnects! I understand that these can and will happen. I
am talking about a pervasive and continuous problem with your software, one
that did not exist 2 weeks ago, and now does. This problem has been
experienced by NUMEROUS players. You are not even addressing this. The
problem is that some tables will continuously disconnect, while others will
not. The tables which have problems are disconnecting constantly, and
disconnecting every player sitting at the table. I know that you are
getting tons of emails about this because I participate in an online poker
discussion group where everyone who is experiencing this problem has been
emailing your support, and support for the other IGM poker sites (party
poker, empire poker, etc.). You have continuously failed to address this
problem or admit that it exists. You are either lying when you say there is
no problem, or your technical support is incompetent. If you at least
admitted that there was some sort of problem, and then informed your player
base that you were working towards fixing the problem that would be one
thing. But to blame this problem on the connections of your players is
simply unacceptable. If you would like evidence that this is not a problem
that is just being experienced by me, and is indeed widespread, please see
the following links from an online poker discussion group I participate in,
in which this problem has been discussed, these discussions are made up of
players from all around the world, this is evidence that the problem is
widespread:
http://forumserver.twoplustwo.com/sh...14&fpart=1

http://forumserver.twoplustwo.com/sh...14&fpart=1

http://forumserver.twoplustwo.com/sh...14&fpart=1

http://forumserver.twoplustwo.com/sh...14&fpart=1

http://forumserver.twoplustwo.com/sh...14&fpart=1


I would really appreciate an answer that deals with this problem, and not
just another form email.

Sincerely,

[Synergistic Explosions]

Sounds like party believes there is no problem on their end. I guess theres nothing you can do to make them understand.

[Delphin]

[ QUOTE ]
Its been happening a lot to me recently. One or two tables go to "establishing connection" but the others are fine (as is browsing the web, email etc.) It usually reconnects after a few seconds (i haven't been timed out yet), but its obviously very annoying.

Anyone else have the same problem?

[/ QUOTE ]

I was three tabling on empire clearing the bonus this weekend and this happened to me for the first time. I don't play very regularly, but if this continues to happen I will be pretty upset.

I was on 3 6 max tables at $.5/$1 and got disconnected from one of the tables while play continued on the other two. After a couple of minutes I reconnected. It didn't happen again after that.

[Piiop]

I play on Party all the time and this has still never happened to me.

[KingOtter]

[ QUOTE ]
Sounds like party believes there is no problem on their end. I guess theres nothing you can do to make them understand.

[/ QUOTE ]

Party has acknowledged that they are looking for the problem to me in the following e-mail I got:

[ QUOTE ]

Dear Player,

This is to follow up with the disconnection problem that you are facing, hope the problem has been resolved.

In case the problem still persists please get back to us with the following details:
1. How frequently do you face the problem
2. do you face disconnections during a particular time
3. In case you are playing at more than one table, which table do you face a problem on (the recently opened one or the previous one)

If you have any questions or suggestions, please do not hesitate to contact our Customer Care Department at any time. We are here 24/7 to assist you.

Thank you for choosing us as your online gaming site!


[/ QUOTE ]

Sounds to me like they found something. I've only seen one 'Connection restablishing' error message since I got this e-mail, and I left 4 Party tables open on my desktop for several hours yesterday. I wasn't missing any of the hand data.

I don't know that it is completely fixed, since I have seen some posts about issues since, but it seems to be greatly reduced.

KO