UPDATE: Dropped Connection Problem at Party/IGM - SOLVED

[NoChance]

[ QUOTE ]
Party has no control over the internet backbone over which traffic flows.

[/ QUOTE ]

They have no direct control. But if I we in charge, I wouldn't be ignoring the problem. I would find out where in the "backbone" the problem was occuring and make sure they knew they were affecting my business. There has to be some way they can put pressure on them. And if this is the case, they should at least acknowledge that there is a problem and inform their users of it and that they are trying to help get it resolved. Make people believe it is their own fault and they will leave. You can only put up with that crap for so long. You can't run a sucessful business ignoring these types of problems.

[bobbyi]

[ QUOTE ]
Party has no control over the internet backbone over which traffic flows.

[/ QUOTE ]
Does PokerStars control the backbone? Or is it Paradise who runs it? If not, why are these sites able to keep their games running without constant connection problems while Party is not? And if it just general internet problems, why did this not start happening at Party until recently?

[BreakEvenPlayer]

This is getting VERY frustrating.

[BIGRED]

I wish I saw this thread before getting on just now and buying into 6 55 sngs. Now I can't get back to any of them and those lucky enough to have stayed on are eating my blinds away. WTF... [img]/images/graemlins/mad.gif[/img]

[poker-penguin]

The sky is falling!

DikShip's reign of terror is over!

If only a Poker stars player had won the WSOP.

Seriously, how the hell does party stay on top of the business with the crap that they pass off for software and customer service?

[KingOtter]

[ QUOTE ]
Heres the email that i got from empire. they didnt answer last night so i resent it and they got back pretty quick.

Dear David,

Thank you for contacting us.

We do understand your concern regarding the frequent disconnection at your end. Please note that
there is no technical difficulty from our end.

To explain to you in full details let us start from the basic level of how tables connect from the
Players Internet Service Provider (ISP) to our Game Servers. Every time you connect to the main
lobby it is through a network of servers on the Internet. These network connections or routes or
paths are decided by your ISP. When you connect to the tables, each table is again connected to our
Game Servers through individual sets of network connections on the Internet.
Each of these network connections has multiple intermediate servers on the network. Each of these
servers is handling not only your connection, but also various other connections on the Internet
that happen to take a route on which the server lies. This puts a lot of load on these intermediate
servers. Some of the servers can handle a lot of load and are very stable but some of them are
not. If it is a weak server, then it will randomly select a connection passing through it and
disconnect the subscriber. This is why Players face a sudden disconnection on a table even though they
are still able to browse through the Internet or even play on another table.

I fully understand that it is not a problem from your end. However, if there is a weak server on
the network connection, that your ISP has chosen to connect to our Game Servers, then it is quite
possible that you might get disconnected from a table.

I hope the above explanation was up to your satisfaction.

Note: Please do not disclose your password to any individual/organization claiming to represent
us. We will never ask you for the password to your account. If you receive any email or phone call
from anyone requesting you to provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Anand
Poker Customer Care



doesnt really sound like they are going to fix anything. im not ok with that either. they wont get any of my business until this is fixed. disconnecting on just one table every 5 minutes is not something i want to deal with.

[/ QUOTE ]

This is so wrong it just isn't funny. Here was my response to a similar e-mail (in which they forgot to replace my name with the one used in the form letter):

[ QUOTE ]

First of all, what you reference as 'servers' are actually called 'routers'.
Servers are destinations. They SERVE content. Hence, they're called
servers. Routers are intermediaries. They ROUTE traffic, which seems to be
the role you are explaining. I happen to be a network engineer, so I
understand pretty much how this stuff works.

Second, does this mean that you have groups of poker servers (our ultimate
destination) in different locations, and that different tables are handled
by different servers? Don't you think that perhaps when people complain
that one table is affected and not another, that might point to an issue
with a particular group of tables? Usually when I have the issue at one
table I continue to have it with that table while I continue playing there.

Third, don't you think that when a LOT of people complain about something at
the same time (I also frequent a poker forum, and the problems have been
noticed by just about everybody, not just me, see
http://forumserver.twoplustwo.com/sh...=2#Post2907797
for an example), that maybe, just maybe you should take a look at those
servers that people are reporting having issues with? Especially people
that have *never* had this issue before? It is extremely noticeable, and I
see the message 'Xxxxplayer has been disconnected' much more frequently
lately.

Fourth, have you/Party/whomever done ANY research to find out whether people
are being disconnected more or less than usual? And if the results of this
research are pointing to MORE than usual (which is the case), researched
why?

Fifth, considered why this issue has come to the forefront after a new
software update has been released, to see if something in the new software
may be making the software LESS tolerant to network delays than in the past?

In other words... have you done anything except e-mail form letters to
people saying it is their ISP's problem, and push it off on others?

I look forward to your reply, and forgive you for calling me Paul. I guess
the cut-and-paster forgot to go back and replace the name.


[/ QUOTE ]

edit: I never got a response to this one, btw.

[Tk79]

Ive decided that party skins are unplayable in this condition. Guess Ill take a vacation until they un F this.

[J-Lo]

[ QUOTE ]
[ QUOTE ]
Party has no control over the internet backbone over which traffic flows.

[/ QUOTE ]
Does PokerStars control the backbone? Or is it Paradise who runs it? If not, why are these sites able to keep their games running without constant connection problems while Party is not? And if it just general internet problems, why did this not start happening at Party until recently?

[/ QUOTE ]

actually this happened to me once in a while (read: once every other month, i play 100 hours/month) at pokerstars and they gave me the same response... they can't control it, and if they were to refund my money, then they'd be losing alot... yada yada yada.....

[jrbick]

[ QUOTE ]
I will not be returning to play on the PartyGaming network until some sort of "courtesy" email or phone call is made in regards to the current disconnection problems. PLEASE do not turn around and say "it's not on our end; check w/ your ISP provider" because this is a WIDESPREAD problem that has effected MANY of your players. I as well as others want to have a sense of security at the poker site(s) we play at and communicating with us as is ESSENTIAL in providing security for your players.

[/ QUOTE ]

I think we need more of these types of emails. It's total BS that they haven't communicated with us. I'm done with it until further clarification from THEIR end. Hopefully my money isn't lost in outer space for more than a day amidst all of this (I withdrew EVERYTHING from all accounts). Maybe we should tell them that we're playing at Stars in the until they shape up?

Sure, all the fish are there, but they won't be if this crap keeps up. Remember, we are customers: no customer, no business. PokerStars has just as much press as Party does (if not more since they made up 10% of WSOP and two of their qualifiers finished top 9).

[KingOtter]

I've got good news and bad news.

The good news.... in an EXTREMELY surprising move... Party Poker just called me to ask about the disconnection problem.

I pointed him to this thread, and to the Oriana's Dad thread listing the table numbers with the issues. Unfortunately I've been playing on the skins more lately so I couldn't direct him to my specific tables where I had the issue.

But they ARE researching it.

That bad news is, of course, this means they have no idea what is causing it yet.

KO