Neteller Accnt Hacked (continued) and Neteller Won't Refund

[PollyEmory]

[ QUOTE ]
That's kind of odd, considering you supposedly let them take money from your account. What harm would it do to Neteller to release what site it was?


[/ QUOTE ]

I don't think it can, really. Merchants are clients of Neteller same as us users. If his money was transferred to say your Neteller account, would you expect Neteller to give him your information without some proof of fraud?

BTW -- why not just create a poll or something? Neteller123 is a fraud: Yes/No. Sure would save all the "I call bullshit!" posts. An electron saved is an electron earned.

--Polly

[PrincipalSkinner]

Well, curiosity has gotten the better of me, so I decided to give Neteller a call and ask them point-blank about their procedures (especially the one about "call back on Monday").

I didn't get far, however, since the only phone # listed on "My account" page is 1-86-neteller. Big help.

Do you have a valid toll-free # for the USA?

[GrannyMae]

I didn't get far, however, since the only phone # listed on "My account" page is 1-86-neteller. Big help.

Do you have a valid toll-free # for the USA?


yeah, here's one

1-86-neteller

there is little letters on your phone principalskinner. they correspond to numbers.

[Iplayragstoo]

LOL...nh [img]/images/graemlins/laugh.gif[/img]

[PrincipalSkinner]

Having found a valid phone #, I just got off the phone with Neteller "security".

Let me say that the two guys I spoke with gave a whole new dimension to the word "lame".

Let me next say that everything Neteller123 says happened could very well have happened.

When I pointed out how important it is to follow up immediately when a situation like this is encountered, the supervisor agreed with me; but said that "unfortunately they oftentimes have nobody there on the weekends who can contact the transferree".

When asked about the non-working phone number on the "my account" page, he said "Oh yes, we've been aware of that for quite some time and have been meaning to fix it."

He had never heard of 2+2, which means nothing but kind of surprised me.

He was quick to point out that Neteller was not responsible for any lost moneys.

He also indicated that even if somebody had been there Friday night who could have emailed the merchant, many merchants do not bother to read their emails until Monday anyway; so nothing was really lost by delaying action until Monday.

Bottom line, this is not like your credit card where there are people standing by 24 hours a day at a toll-free # where you can report a lost or stolen credit card and they will take immediate action.

The overall impression made by the "security supervisor" was that since Neteller is not going to be responsible for your lost money, it's not a high priority for them.

Fraud specialists should do their best work on Friday evenings, since the trail will be plenty cold by Monday.

And no, they won't tell you jack about the account your money got transferred to.

I'm going to have to do some serious thinking about just leaving my money in Neteller.

[Aytumious]

[ QUOTE ]
Well, curiosity has gotten the better of me, so I decided to give Neteller a call and ask them point-blank about their procedures (especially the one about "call back on Monday").

I didn't get far, however, since the only phone # listed on "My account" page is 1-86-neteller. Big help.

Do you have a valid toll-free # for the USA?

[/ QUOTE ]

I'm amazed that this post is serious.

[Armand_Tamzarian]

[ QUOTE ]

How do I change my neteller secure ID?

[/ QUOTE ]

Anyone know if this is possible?

[ipp147]

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Of course I knew Neteller is an offshore company thus out of U.S. jurisdiction. But I will see what I can do and keep you guys posted about the outcome. Call FBI maybe. Call FSA (Neteller is FSA regulated whatever that means). That sort of thing.

[/ QUOTE ]

Hi,

I haven't read all of the responses and have no idea whether this is an actual problem or if you are witholding info but regarding the above.

Neteller are not what I would call offshore. They are listed on a UK stock exchange.

The FSA is the financial services authority. Here is a link to the complaints page,

http://www.fsa.gov.uk/consumer/02_HO...complaint.html

note the address .gov.uk. They are not without powers.

If you are geniuine then good luck.

[Freudian]

[ QUOTE ]
[ QUOTE ]

How do I change my neteller secure ID?

[/ QUOTE ]

Anyone know if this is possible?

[/ QUOTE ]

Yes it is. Pasting from the reply I got when mailing them about having my secure ID changed.

"You have contacted us by email. However, due to the nature of this issue, a direct phone contact is required.

Please call in to speak with a representative from the NETeller Security Department, so we may deal with this matter more efficiently. If you cannot call at this time, please email us the most convenient time to contact you, and the phone number you would like us to contact you at.

SECURITY DEPARTMENT PHONE (Choose option #0 then select option #2)

TOLL FREE PHONE – United States, and Canada
1.888.258.5859

TOLL FREE PHONE – United Kingdom, France, Germany, Netherlands, Spain, Denmark, Italy, Norway, Sweden, Finland , Greece, Poland, Portugal, Israel, Taiwan, Japan, Australia, China (Hong Kong)
00.800.7767.6343

INTERNATIONAL PHONE
001.403.233.9466

SECURITY DEPARTMENT EMAIL
admin@neteller.com

Thank you for your patience and cooperation regarding this matter."

[Armand_Tamzarian]

tyvm