Pokerstars Down Again?

[Travis]

Just talked to two buddies in town. One is currently on PS using Road Runner but the other uses SBC and can't get on.

[scarr]

I called that number and think I got an outsourced person in India. She told me to call 400(?) 349 3300...that doesn't work! I'm a little upset right now.

It was entertaining explaining how I found out on one web site how other SBC clients couldn't connect to www.pokerstars.com

[Thriller]

I suspect that my online support buddy is also at an outsourced facility.

[Bravehart]

I've been on hold for 20 min now

[Thriller]

try area code 408

[ADBjester]

Hello Everyone,

I'd be pretty shocked if this were intentional blockage. It is far more likely that it is just router peering problems -- SBC unable to hand off to some other ISP along the line.

We've been thus far unable to retrieve a "tracert" that we can analyze to localize the problem, however.

Would one of you kind souls who is locked out please use the PokerStars software to run a Network Status Report off the help menu, click "Report", and then send the file back to support@pokerstars.com ATTN: Jeff.

Or, if you're technically inclined, use Windows 'tracert', with this command:

tracert 66.212.235.207 > ddd

Then paste the contents of the file "ddd" into a post right here on this forum, and we'll see it. Thanks!

Best Regards,

Jeff
PokerStars Support Supervisor

[Wakko]

[ QUOTE ]
It looks pretty intentional.

[/ QUOTE ]

It really just looks like a routing issue in a part of SBC's network. They happen from time to time and are usually resolved within hours.

- A.P.

[Travis]

This reminds me of that TV commercial. For ruby red polish press 1. Boob. For fire truck red polish press 2. Beeb. Boob.

[Topflight]

I'm on the phone with support. It is hilarious. He won't answer my questions and is making me go through basic dsl connection troubleshooting.

I tell him that I am on the net fine, I just can't get to x site. He says.. "excuse me sir, we must go through troubleshooting procedures."

[Bravehart]

I've sent you my status report Jeff and thank you for keeping us informed from your end. I'm also hoping you are right and this is just temporary.