I've had it with The Gaming Club Empire

[konions]

I'm -9 BRP.

But I'm not too concerned. They have acknowledged that they've screwed up and will put it right eventually.

Patience is a virtue!

[Synergistic Explosions]

I'd believe your point of view if most were having this problem. However, it seems we are in the minority. I see a thousand people enter the daily free rolls who've accumulated 100 BRP's, while I'm lucky to accumulate 1 BRP during the previous 24 hour period.

Doesn't make sense to me. Most don't have the problem therefore I wouldn't play there until we get back into positive BRP's and are able to play in the free rolls.

[steamboatin]

I thank you and the MRS thanks you because we need the money for the Dog's haircuts and sweaters.

(Obscure reference to a thread in the Psychology forum)

[Izaak_Walton]

If you are seriously concerned, you should take your posted problem and start a new thread addressed specifically to Gaming Club Guy with a catchy title like "Help me, Gaming Club Guy--I'm Getting Screwed!!" For that matter, you could send him a PM, but I think we'd all like to know what he has to say . . .

[MicroBob]

I would think the title of this thread would be enough to catch his attention.
Surprised he has yet to respond....maybe after the weekend he'll see it.

A PM wouldn't be a half-bad idea though.


I'm not having the same problems as you are....mostly because I have never played at Gaming Club.

I do think the idea of accumulating 'negative' points and then getting told by support that SNG's don't count is kind of funny.
Makes Party support look like Rhodes Scholars.

[umdpoker]

that sucks. it is working fine for me. this bonus is too good a deal to not try to get this worked out. then again, i would prefer the fish to shark ratio to stay as high as possible.

[AncientPC]

[ QUOTE ]
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I've been 4 tabling for days at TGC

[/ QUOTE ]

Is this possible? I was under the impression you could only 3-table since that's what the miniview was set up for.

[/ QUOTE ]

Last time I played TGC (late Nov / early Dec) I could open up 5 tables and more if needed I believe.

[Gaming Club]

SE,

Apologies for the delayed response - we thought we could take the weekend off from monitoring and posting on the Zoo, but clearly the wicked should not be so naive as to expect any rest ... particularly when our own tech dev guys leave their scalpels inside after stitching up and the patient starts haemorrhaging BRPs as a result.

We're now onto working out what the problem is (please PM us your account details tho so that we can check your specific case). The developers who worked on the plumbing for the RH / BRP changes and this promo are back in the office, and once they have fixed it we will flagellate them vigorously with old hardcover copies of Super/System and if so desired will post the photos here to satisfy your deserved bloodlust.

The autopilot CS response will also be dealt with. We specifically hire CS agents for their ability to think for themselves (the hiring process includes fairly rigorous tests aimed at evaluating logical skills and initiative, for example), and if any of them subsequently prove us wrong in our evaluation (and / or think that the need to work thru high volumes of calls and emails excuses them from having to handle each case with due care and attention) then we will deal with that agent accordingly.

Thanks for your patience in the meantime - your problem will be resolved, and we will make sure that you are happy with the resolution.

GC

PS Anyone experiencing this problem who hasn't already PM'ed us their details, please do and we will attend to each case individually.

PPS SE, you only gave us two strikes … shouldn't we get another one? Even Federal drug laws aren't so tough! Send us the details of your casino issue and we'll look into that one also (if we fix that for you, maybe you'll give us a walk instead [img]/images/graemlins/smile.gif[/img] )

[Drunk Bob]

"Hi there Dumbass" just made my day.Teach you to play at Prima. [img]/images/graemlins/smile.gif[/img]

[Crix]

They're a joke....I've played afew hundred hands there recently and my BRP never changes. When I ask thme, they just say "Oh give it a day to update"....a week later still no change...sh1t support who don't give a damn