Pokerstars Down Again?

[LinusKS]

Austin dial-up. Can't get into Stars, also can't get into Starluck Casino. Royal Vegas is working fine.

[Travis]

In Houston. Use SBC. Just got booted from my SnG and can't get back on but rest of the internet works.

[Bravehart]

Near Houston here on SBC DSL...Pokerchamps is fine but still no Pokerstars!

[ADBjester]

Hello Everyone,

At this time PokerStars is not experiencing any problems. There are 24,000 players online at this time and the games are progressing smoothly.

We have noted an unusual increase in the number of connection complaints originating from users of SBC Global Internet (Southwestern Bell), which seems to have begun at 8:59 pm Eastern.

If you are having trouble, we urge you to contact SBC to determine whether or not they are aware of this outage, and when they expect it to be resolved.

Even though this does not appear at all to be a PokerStars problem, we apologize for the outage and hope you will be able to reconnect shortly.

Best Regards,

Jeff
PokerStars Support Supervisor

[Thriller]

Jeff,

Thanks for the reply. I'm guessing there's no recourse for recovering my SNG entry fee, right?

Thanks,
Thriller

[LinusKS]

Thank you.

I don't suppose there's any chance of refunds?

I was in a $27 sng when I got booted. :-(

[Thriller]

I'm chatting with online SBC support now(appears to be a bot). No help yet.

[Bravehart]

I'm trying SBC too but can't seem to get a real person. Let us know what you find out please!

[Topflight]

I have SBC in oklahoma city. I can't get onto Party, Stars, or UB.

I also can't visit their websites.

[Thriller]

are you calling or going through online support?

If someone can try a phone call, that might help.