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#11
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Hey!!! I got the exact same e-mail with one significant difference. There was no goodwill offer of GBP25. WTF!!!!!
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#12
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This is ridiculous.
JEK , Do you have a contact there? Can you help facilitate getting this fixed? Thanks! |
#13
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The 25 GBP was added to each account today.
I immediately cashed out of both sites. The way i've been running on those games, I'm saving money by leaving them. [img]/images/graemlins/tongue.gif[/img] ps. I'm 100% certain that some (though not all 150 GBP) was REAL money, not "non-withdrawable funs", but I didn't see any future in fighting that battle. I hope I'm wrong, and all funds are returned to all those slighted. |
#14
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glad i had not deposited there this month before reading the woes.
Now I can never deposit there in the future as I'm sure they will steal my deposit. I think they will lose many players after this. |
#15
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I still have not received my money back and no good faith offer either.
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#16
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Received another e-mail from "Darren" today stating they would investigate further......
Hi Al, We are urrently investigating all the customer adjustments and I will get back to you shortly with a response. You can reach me on 079585 79707 and 0207 921 9188. Regards, Darren I still feel this was an honest mistake, but the idiocy of how it's been handled amazing. Glad it wasn't substantial money. I haven't been credited with the money they offered. |
#17
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Those bitches are notorious for not answering emails. Just phone them and talk tough. Keep calling until you get your money (and any bonuses).
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#18
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[ QUOTE ]
I've been giving quite generously at the tables! [img]/images/graemlins/tongue.gif[/img] [/ QUOTE ] Probably what you've been giving it's not enough. [img]/images/graemlins/smile.gif[/img] |
#19
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This e-mail was sent to me today:
Hi xxx, After review and investigation, I have recredited both your accounts with £75 each. I apologise for any inconvenience caused. Best regards, Darren -------------------------------------------------------- The money is in my account. The e-mail addy was: casino.controller@totalbet.com |
#20
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I got the same e-mail and my account withdrawal total has been restored.
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