TotalBet and UKBetting have took money from my Account

[JTrout]

[ QUOTE ]
Hi Al,

I have had our finance dept investigate the issues which have occurred as a result of
the bonus change and can confirm that all adjustments have been correct.

The confusion which you might see is that casino bonuses may have been used however
the promotional requirements to satisfy this bonus will have not, so effectively the bonus is
on hold and we have readjusted the customer balance to take back this money which is ours.

These adjustments go back to when you first joined.

As a gesture of goodwill I am willing to offer you a £25 credit to your account.

Best regards,

Darren Nagle
totalbet


[/ QUOTE ]


I received the exact same e-mail (except for the "Al" part!) twice. Once for TotalBet, and once for UKBetting.

I have not yet received the goodwill money at either TotalBet or UKBetting.

[peregrine]

Hey!!! I got the exact same e-mail with one significant difference. There was no goodwill offer of GBP25. WTF!!!!!

[JTrout]

The 25 GBP was added to each account today.
I immediately cashed out of both sites.

The way i've been running on those games, I'm saving money by leaving them. [img]/images/graemlins/tongue.gif[/img]

ps. I'm 100% certain that some (though not all 150 GBP) was REAL money, not "non-withdrawable funs", but I didn't see any future in fighting that battle.

I hope I'm wrong, and all funds are returned to all those slighted.

[Synergistic Explosions]

glad i had not deposited there this month before reading the woes.

Now I can never deposit there in the future as I'm sure they will steal my deposit.

I think they will lose many players after this.

[peregrine]

I still have not received my money back and no good faith offer either.

[Moneyline]

I got the same form letter, but then today I received the following message:

[ QUOTE ]
Hi (My Name),

After review and investigation, I have recredited your account with
£25.
I apologise for any inconvenience caused.
Best regards,

Darren Nagle
totalbet poker
0207 921 9188


[/ QUOTE ]

I'm still waiting to hear back from UKBetting

[Moneyline]

Hopefully I'm not the only one they paid today.

[BigBluffer]

[ QUOTE ]
Hopefully I'm not the only one they paid today.

[/ QUOTE ]

The 25 pounds were restored to my account on the 15th.

[groo]

UK paid me on the 12th and Total paid me on the 15th. Went ahead and whored UK over the weekend, no problems. The whole thing was obviously a pain, but I think an honest mistake.

[Emperor]

This is ridiculous.

JEK , Do you have a contact there? Can you help facilitate getting this fixed?
Thanks!