STAY AWAY from 9 poker....

[dusaugst]

I'd disagree. When their own website lists the bonus and you sign up in good faith assuming that's what you'll get, and you don't, that's shady.

In response to an email I sent them, I got this today.

Funny what a little unwanted press will do for a place. Got this email today:

Dear Christopher,

I received a note from Thomas Mathiesen regarding an issue you experienced yesterday with our sign up bonus. I want to apologize for any inconvenience you have experienced due to this bonus issue.

I was aware of this issue when you spoke to Jack T. Burton, the Poker Customer Service Supervisor, however I was informed that the issue was under control and that you agreed to play the assigned bonus. I assure you that I am not looking to get more money out of your bonus, nor I want to force to play more than what you need to redeem your bonus. That's why I sent out a request today to the data base manager to relocate your bonus and set the correct amount. This may take a couple of days as it is not a simple process and it has to be added to the data base schedule, but I will make sure to get it done this week. In the mean time Christopher, you can continue playing and earning POP points towards your $150 bonus. Remember that you need to achieve 1800 POP points and not 1500, as we changed the settings about 1 week ago.

Finally Christopher, let me explain to you why this happened as I feel you have the right to know. As I mentioned above, we recently changed our bonus configuration and it seems that a bug was created causing that your deposit exceeded the limit established on the system; the result was that on $200 deposits it was giving 150% on $150 deposit which was around $225 in bonus. Fortunately this issue was fixed this morning, so you shouldn't see anymore of this issues happening again.

I appreciate your time and patience Christopher, and I hope to keep
seeing you at the tables.

Best regards,

Jeremy Taylor
Product Manager


So, they are going to honor what I signed up for, albiet slightly different (12 POP instead of 10 POP). I'm satisfied with this resolution for the most part. However, I didn't and still don't appreciate the customer service essentially lying to me about the situation on two different occasions.

[jwesty5]

So your going to play there after all these shady business practices?????

No, they didn't. They made it harder for him to clear his bonus and increased his chance that he would bust first. What's to stop them from "extending" the bonus again? What Cristina meant to say is, "Sir, many people die before receiving more money through our bonus scheme."

This is why I like the Ultimatebet bonus. After each session they give you the portion of the bonus that you have earned so if you never play enough to unlock the whole thing, you at least get some of it.

[livinitup0]

Support does suck but you wont find a better bonus to clear at 2/4 and up. Even this larger bonus will clear like water at small stakes. I clear about 3 of these a week. Game selection is horrible though.

Weird about the bonus thing though. They propbably can't change it, I dont see why they'd throw a fit about it if they could.