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#1
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I hate that story about Nordstrom. It's printed in every [censored] managment textbook in existance.
Edit: Also, it's made up and is also claimed by Home Depot |
#2
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I hate that story about Nordstrom. It's printed in every [censored] managment textbook in existance. Edit: Also, it's made up and is also claimed by Home Depot [/ QUOTE ] Whether or not it is true (I highly doubt it is), Nordstrom should be the model for managemtnt textbooks. From working there, I remember how customer oriented they were. They would literally accept returns for anything that could remotely have possibly been sold in the store, without a receipt and without question... even going so far as to give a cash refund and not store credit here. Made for a lot of abuse, however. Edit: Sorry for the derail. |
#3
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[ QUOTE ]
[ QUOTE ] I hate that story about Nordstrom. It's printed in every [censored] managment textbook in existance. Edit: Also, it's made up and is also claimed by Home Depot [/ QUOTE ] Whether or not it is true (I highly doubt it is), Nordstrom should be the model for managemtnt textbooks. From working there, I remember how customer oriented they were. They would literally accept returns for anything that could remotely have possibly been sold in the store, without a receipt and without question... even going so far as to give a cash refund and not store credit here. Made for a lot of abuse, however. Edit: Sorry for the derail. [/ QUOTE ] One of the more plausible versions states that the particular Nordstroms where this happened was just opened in a location where the previous occupant was a dept store that sold tires. That I might beleive, but the only evidence is random anicdotes. I like the return policy where I work. Strict-ass adherance to the written policy and a cutomer tracking databse that would make the NSA jealous. (Also sorry for the hijack) |
#4
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Many wine shops have tasting parties that are resonably priced($20-50) where you will get to try a sh*tload of different wines. They cater to everyone from novice to experienced. The big thing is to keep tasting. I also recommend the book The Wine Avenger.
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#5
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Going to tastings is excellent advice.
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