#1
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Whats up with Dell? Customer Service Crap
I placed an order online for a Dell 9300. I had to make one change. I phoned the 1-800-www-dell and after a bunch of menus given a new #. Called that waited on hold and after a bit gal I thoughtmade the change but instead transferred me to another department. Was on hold there for 24 minutes and the lady was a bitch. If it wasnt for the fact they had the best deal going on a Laptop with 1200x1800 res i would have canceled the order .
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#2
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Re: Whats up with Dell? Customer Service Crap
This is standard. Their CS is crap - outsourced, understaffed and ill-trained. Buy elsewhere if this bothers you.
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#3
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Re: Whats up with Dell? Customer Service Crap
Big Hint --
NEVER place an on-line order with Dell. Call and talk with a human being. Ask questions, and if you get someone not knowledgable, hang up and try again. After 4 or 5 tries, you should get a decent, knowledgable salesperson. First -- the humans can ALWAYS match any deal on line with Dell. Don't beleve it when they say on-line exclusive. Anyway, if your salesman says s/he won't match an online price, just tell them you're going to purchase on-line. They always come around. Second -- the humans often have options, packages, etc. that aren't available on line, and can save you money. Third -- sometimes the humans have the authority to give discounts ASK. Fourth -- the humans often know if there's an on-line coupon available that you don't know about ASK. Fifth -- if you want to change your order, you have someone to talk to. |
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