#1
|
|||
|
|||
Thank You Empire
Knew they would do the right thing.
Dear XXXX, Thank you for contacting us. We understand your concern and like to let you know that this bonus (MATCHBONUSEP) was meant for selective players and you were awarded the bonus in error. Since part of the error was from our side we have already compensated you with an amount of $50 which has already been released straight into your account. Since you have already decided to make a deposit and avail from the ýHOTSEPý bonus we like to offer you another bonus which is 10% up to a max of $50. In order to avail form this bonus we request you to make a deposit and write back to us so that we can issue you the bonus. Once this bonus is issued, you will have to play 5 times the bonus amount in raked hands and you will have to play them within 30 days from the day the bonus is issued to your bonus account. We hope this compensation will make up for the inconvenience caused to you. If you have any questions or suggestions, please do not hesitate to contact our Customer Care Department at any time. We are here 24/7 to assist you via email. Thank you for choosing us as your online gaming site! Benoy Poker Customer Care I have just logegd into my empire account and have seen that you have credited my account with $50, per this email. But now I do not have the option of being able to get the other $50 of this bonus, is there something that can be done to rectify this. Thanks XXXX info@empirepoker.com wrote: Dear XXXX, Thank You for playing at EmpirePoker.com. Due to a system error, an erroneous bonus transaction was credited to your account. This bonus transaction has been reversed as of now. We apologize for the error and would like to assure you that corrective actions have been taken for the error not to repeat. To make up for this, we are pleased to award you with ?HOTSEP?, a 10% up to $100 bonus. This bonus will be directly released into your account in the next 3 hours and its value will depend on your last deposit amount. You don't need to play raked hands or deposit again for the bonus to be released into your account. For more information on endless, non-stop events and promotions taking place on Empire Poker, check the News & Events section of our website. See you at the tables, Promotions Department Empire Poker www.empirepoker.com info@empirepoker.com |
Thread Tools | |
Display Modes | |
|
|