O.K I put my foot down..

[gabyyyyy]

I finally put my foot down. Not because I have had any recent problems, just in protest of the way party poker handles things. Here is the entire email. Correspondance to and fro.

Enjoy..



--Original Message--
From: xxxxxxx@yahoo.com
Date: 2004-06-30 01:29
To: info@partypoker.com,manager@onlinecasinoservice.co m
Subject: Closing of my account[#129xxxx]

Hello,

I am requesting my party poker account xxxxxxxx be closed because of your rude and substandard service. I spoke to
supervisors in the past about constant disconnects in sit and go tournaments and other software issues. The replies were always that "it was my problem, and that I should have read the terms and conditions regarding disconnects". One supervisor went on to add that it was my connection and that I would just have to suffer the loss and learn to call support right when a problem occured. I know for a fact that upper management of your company does not condone operating the company in such a poor fashion. I also know personally that the main managers of party poker/star
luck casino are nice people who want their customers to be treated with respect. I was treated in the complete opposite fashion. When I call about a problem im incurring I do not expect to be put on the defensive like I am in a court room. I call support expecting to be helped, a refund was never neccessary, only a solution.

On several occasions your supervisors and customer support staff implied that I was not a "big player" therefore not worthy of any kind of refund or assistance. They would usually offer me a bonus on my next deposit, but that was hardly satisfactory. Simple logic would suggest correcting the current problem before expecting me to deposit again.

I have been a customer for over 2 years, and do not deserve to be treated like a straggler. I especially would not expect to be insulted when I inform your customer service department of issues I am having with YOUR software. For a million dollar company, your support staff does not conduct themselves accordingly. One would think a company of your magnitude would do everything possible to make the customer happy. Not frustrate, and berate them when they report a loss of money due to a software problem.

No one deserves to be treated this way.

Regards,

xxxxxxx

-------------------------------------------
Their response:

Dear xxxxxxx,

Thank you for contacting us.

This is to confirm the receipt of your account closure request. With deepest regrets, we have complied with your wishes.Your account "xxxxxxxx" registered with the e-mail address "xxxxxxx@yahoo.com" has been closed but in the event that you wish to re-open your account with us again, please feel free to contact us so that we can open your account and make any changes to your profile that
you wish.

If you have any questions or suggestions, please do not hesitate to contact our Customer Care Department at any time. We are here 24/7 to assist you via email.

Have a great day!!!!

Indira S,
Poker Customer Care


**Can you actually believe they said have a great day?**