My nightmare Prima Poker experience

[PokerMonkey]

a little over a month ago i decided to buy into a random site called colosseum poker. the action was sparse, but that usually means crappy players who couldn't exist very long on a quality site. the extent of my problems on this site is long and ridiculous. i would recommend that people stick with bigger more reputable sites.

anyway, i bought in for $500 and within the first 12hours or so i had turned it into $27,000 playing 50/100 and 100/200. congratulations to me...or so i thought.

the first problem i encountered was that i won too much too quickly. i had my account locked while they investigated. after a rather quick investigation (36 hours later) i was back in business. or so i thought...

i played periodically for the next 2 weeks when i finally decided to cash out $25,000. the first thing that happens is that your money sits in a pending state in your account for 24 hours. lord knows why. my guess is that it gives the poker room an additional 24 hours to hold onto your money while hoping you you refund it back into your account and dont actually cash it out. unbeknownst to be was another rather large piece of information. cashing it out in the actual poker application isn't enough. after calling customer support several days later it turns out you have to ALSO go to their website and choose how you want the money. god forbid they tell you this when you actually cash it out. so after navigating though their website and the 7 screens it takes to get there i cashed it out to neteller. finally, everything will be ok now. or so i thought...

it turns out they're not "permitted" to send it to neteller without my authorization. they email me a couple forms to sign and we're back in business. or so i thought...

those forms weren't enough apparently. in addition i have to send them copies of 2 utility bills and my drivers license for proof of who i am. so after getting together all that paperwork and faxing it we should be back in business. or so i thought...

now they have to approve the cashout and after they FINALLY do, i get an email. $25,000 is too much so we'll send it to you at the rate of $5000/day for 5 business day. basically 3 weeks after my initial cashout i have all 25,000 in neteller and from here on out things should be fine. or so i thought...

i'm pretty sick of the prima network. its funny how you get used to a high standard of online poker when you're familiar with only quality sites. i play primarily on pokerstars. they sent me to this years wsop and there are never any problems with them. sometimes i cash out late evening and my money is in neteller by noon or so the next day. i've had similar experiences on party and ultimate bet. its no wonder these crappy little sites never get any bigger. they do everything they can to alienate their players.

anyway, back to the problems. i cash out another $40,000 last monday trying desperately to get my money off this horrid site. here we are another week later. i called on friday and they said they would process it on monday. here we are monday and still the same runaround. lord knows if i'll ever see a dime of this cashout. additionally even if i do at 5k/day it'll take me minimum 8 business day which is ANOTHER 2 weeks.