Letter to PartyPoker

[SunTzu68]

I guess I had too much time on my hands today waiting to get on a table.....so I sent this one....for any who are interested, you sort of have to read it from bottom to top........but you get the idea......

Here is another example of something that is promised and advertised on the
website, yet is not offered. Help me understand the strategy here....
----- Original Message -----
From: <info@partypoker.com>
To: <suntzu68@xxxx
Sent: Tuesday, June 08, 2004 8:09 PM
Subject: Games [#1201106]


> Dear xxxx,
>
> Thank you for contacting us.
>
> Thank you very much for taking the time to share your thoughts with us. We
have forwarded your message to our Management Team who will take your inputs
and decide the best course of action. We are always taking steps to enhance
the overall experience of our players.
>
> However, regarding your query of the host for a regular player, I would
like to inform you that at present the option is not there.
>
> If you have any questions or suggestions, please do not hesitate to
contact our Customer Care Department at any time. We are here 24/7 to assist
you via email.
>
> Thank you for choosing us as your online gaming site!
>
> Partha B
> Poker Customer Care
>
> --Original Message--
> From: suntzu68@xxxx
> Date: 2004-06-08 19:48
> To: Lucy Jones <LucyJones@PartyPoker.com>; games@partypoker.com;
info@partypoker.com
> Subject: 30/60 Games[#1201106]
>
> I'm not even sure who to address this too, however every night I end up
waiting about 4 hours to get on a 30/60 table. Does it make sense to open
up at least two more 30/60 tables given the high demand and long lines to
get on these tables? Seems like it would be good for the site, and for the
players (ie. I wouldn't have to go to another site to play higher limits.)
>
> In the past few months the site has raised it's rake, gotten rid of
benefits (most notably the interest accrued on dollars kept at the site),
ended online support, and the software seems to be getting slower and with
more problems (I have to sign on several times to bring up the table
lists........I have called support several times about this issue and gotten
nowhere.) In summary, the site has more players than ever and is offering
less and less. Please do something to keep your customer base and open up
more 30/60 tables.
>
> Another question, on the site it says that regular players are assigned a
host. If you look at my history I think you will agree that I am a regular
player at high limits (for your site), who is my host??
>
> Thank you,
>
> xxxxx