Update: Phil's Million Dollar System

[Syntax]

I placed my order for these DVD's on 5/11 (10 days ago). I opted for the two additional DVD's as well as the subscription to CardPlayer Magazine. They stated delivery would take 1-3 weeks or for another $3.95 I could get rush delivery, guaranteed in 5 business days, so I tacked that on too.

Well the five business days came and went, and no shipment. I called the ordering number to find out what the deal was, and I was given the customer service number. I called that, and it went directly to voice mail and then another message stating that the voice mail system had reached capacity (lots of missing orders???), to try again later.

I called again on Tues, and still same result. So I called the ordering number again to talk to a live person and informed them of the situation. She took down my information and said she would pass it on too customer service and someone would call me back. No call.

I call the service number again on wednesday and its a voicemail message and I can leave a message this time, which I do. The day goes by without a returned call.

Thursday, still no delivery and I havent heard anything. I call the sales line again to talk to a live rep. Once again, I explain the situation. She takes my information and tells me customer service will call me back. I ask her "today" and she says yes by 4 pm pacific time. Never got the call.

I am a big fan of Phil (don't judge me on that [img]/images/graemlins/crazy.gif[/img]) and I was really looking forward to these DVD's. Now I am just frustrated.

The product's website is not live. Thats pretty lame considering they are doing television advertising. The new commercial during the WPT last night stated the DVD were for $29.95. I think they were only $19.95 when I ordered. I'm not sure whats been charged to my card at this time.

I don't know how much control Phil has with his production company (Big Vision Entertainment) but his name is on the product and his reputaion is on the line. If the videos are as shoddy as the service, I fear my money has been wasted.

I did a quick search on the internet for Big Vision Entertainment hoping to find a different number to call. There wasn't much. However, those of you who dislike Phil might find a bit of irony and amusement in this. The only other product I could find that BVE produces is a DVD series called "Baby-Know-It-All".