Interesting Conversation with Neteller

[SwordFish]

I attempted to login to my Neteller account to see if they received a pending cashout and got the following message: Due to certain circumstances your account has been closed. Please call.......

So I call the number and they connect me to security who verify my identity then we have this conversation:

NT: Have you recently moved ?

Me: No

NT: Have you recently tried to login to your account
using a different computer ?

Me: I have two computers at home that I use, but other
than that, no.

NT: OK...We are showing that the last three times your
account was accessed it was from an IP address in
Canada.

Me: That wasn't me if it came from Canada.

NT: Have you tried to access you account recently ?

Me: Yes, about 30 minutes ago.

NT: OK...for some reason we are showing that IP address
originating from Canada.

Me: The one from the last login 30 minutes ago ?

NT: Yes...I will overide that IP address check so that you
can login.

Me: OK thanks.

NT: I show your account does not have a social security
number attached to it. Would you like to add it to
your account ?

Me: No, I'd rather not.

NT: OK, that's no problem since you already have an account
with us.

Me: Thanks.

NT: Wait about two minutes then you can login to your
account.

Me: OK, thanks for your help.

NT: You're welcome


Although I wasn't happy about my account being locked, I can understand why they did it. The Security Rep. spoke English, was polite and resolved the problem immediately. It's good to see that they are paying attention.


SF