Is this bonus whoring revenge by Empire?

[bilyin]

I requested a cash out a week ago and did not get my money in my Neteller account. An email generated a canned response after 2 days and another 2 days later still no money. Called the life line and after giving my account info got transferred to another line and gave account info all over again. After I was properly identified, the Indian accented guy said, "what can I do for you?". Well, I am supposed to get my money within 24 hours......we'll see.