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Re: Full Tilt Down (E-mail Update)
Hello Eugene,
Thank you for your email. We apologize for the inconvenience. Our game servers are temporarily down for emergency maintenance. We should be back up and running between 16:30 - 17:30 ET. If you were involved in a game prior to the outage, your account will be credited according to the following rules. If you were seated at a table, the following will occur: - If you were "in the money" in a tournament (or S&G), then the tournament will be paid out according to your chip position at the time of the disconnect. If you were the chip leader in the tournament at the time of the disconnect, you will win first place and be credited with the money. - If you were not "in the money", everyone in the tournament (including those who busted early) will be refunded the full buyin for the event. - If you were involved in a cash game hand, and would have lost money, we have credited your account with the amount you would have lost. If you would have won the hand, your account was credited with the total amount you would have won. You can always find the status of our game servers at the following link: http://www.fulltiltpoker.com/systemStatus.php We certainly do apologize for the inconvenience, and are working on ways to improve our network service to be more redundant, secure and stable. We appreciate your patience and patronage at Full Tilt Poker. Regards, Margaret Team Full Tilt ---------------------------------------------------------------------- Please remember that no one will ever ask you for your password or account information, not even support. Please use good common sense and keep your password a secret. Chat with the Pros, Play with the Pros, Learn from the Pros. 100% Initial Deposit Bonus - www.fulltiltpoker.com |
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