Withdrawing from Absolute?

I deposited using VISA.
Now when I want to withdraw, I see there's no option to use VISA. So I used my neteller ID instead.

Now, my absolute account is empty, but there's no money in my neteller account. I mailed absolute and the reply I got was that my money was transfered back to my absolute account for security reasons, and that they sent me an email where I should send them some information back (copy of drivers license etc).

Here's my problem. I recieved no email from them, and they did NOT transfer any money back to my AP acount.

Should I be worried?