How to get Stars support for a tourney chop?

[usmfan]

My 4th time playing the new 180 seat $20 tourney and I'm HU at a break. We discuss a chip count chop (T180k for me and T86k for him) and I email Stars support. ~5-10 minutes go by, no support. Did I miss something? Does it take awhile?

Needless to say I double him up when my A6 gets all in PF ag his KT and he spikes a T. The difference between 1st and 2d is only 360, so at most we're talking like a ~250 difference. I'm only asking b/c it's my first time to get HU where the difference was anything to speak of.