anyone else having pokertracker problems?

[slik]

So a few weeks ago i updated my pokertracker to the 2.08.02 build, and that somehow changed my product ID, making me not able to be able to import any additional hands. I emailed Pat 3 times in the last week and he has not responded to any emails. He's pretty much ignoring me:
Date: Fri, 28 Oct 2005 05:49:45 -0400 (EDT)
From: Yashar Darian <yashar@eden.rutgers.edu>
To: sales@pokertracker.com
Subject: pokertracker not working since i updated to 2.08.02

How come you are not responding to me emails? I altogether deleted version 2.08.02 on my desktop and installed an uptodate version 2.09.00 one. The product ID is 201924. Please give me a registation code for this product. As
I wrote before and below, version 2.08.02 changed my product ID.
Help!!!!!!!!!!!!!!!!!!!

Thanks,
Yashar

---------- Forwarded message ----------
Date: Tue, 25 Oct 2005 20:48:50 -0400 (EDT)
From: Yashar Darian <yashar@eden.rutgers.edu>
To: support@pokertracker.com
Subject: pokertracker not working since i updated to 2.08.02

Is there a way to go to the previous build or can I have a new registration code? Is the problem fixed in the new build or should I not upgrade the pokertracker version on my laptop? (see attached previous email below)

Thanks,
Yashar

---------- Forwarded message ----------
Date: Sun, 23 Oct 2005 23:29:11 -0400 (EDT)
From: Yashar Darian <yashar@eden.rutgers.edu>
To: Poker Tracker Sales <sales@pokertracker.com>
Subject: pokertracker not working since i updated to 2.08.02

Hi Pat.

My pokertracker stopped working and says that I exceeded the 1000 hands once I updated it to the 2.08.02 version. My Product ID somehow changed to 225575 from 213950 when I updated to the 2.08.02 build. Can you please send me another registration code? I still have not updated the product on my laptop (reg code 202664) -- I'm afraid if I updat it, the Product ID of that will change too.

Thanks,
Yashar

Edited by Surfbullet (10/28/05 08:37 PM)