BonusWhores.com blacklists Joyland Casino

[jek187]

Normally we stay out of the casino side of the business, but we're making an exception for this case. Here is what we will have on our blacklist page later today:

Joyland Casino

Normally we stick just to poker, but the situation at Joyland Casino has prompted them to be listed here. In a nutshell, many players took advantage of Joyland's comp points offer. After the offer was discontinued, and players tried to cashout, there was a large string of problems. Some players were locked out of their accounts, others had their transaction histories (showing cashouts legitimately earned) altered to remove any sign of the winnings. Some players received their $500 deposits back (but only the winners, the losers were not refunded anything.) Joyland also became mostly non-communicative during this time, although they did try to blame their promotion on a "glitch" thus attempting to make their software provider Playtech look bad. After about 6 weeks of being lied to, having transaction histories altered, and generally being treated like sub humans, Joyland offered to pay players just their winnings (at least those players who won) but they still would not make good on their comp points offer. The total estimated owed to players ranges from $100,000 to half a million.

Under no circumstances should anyone play at Joyland casino

For the full (very long) story, this thread at Casinomeister shows how everything played out.