Whats up with Dell? Customer Service Crap

[lozen]

I placed an order online for a Dell 9300. I had to make one change. I phoned the 1-800-www-dell and after a bunch of menus given a new #. Called that waited on hold and after a bit gal I thoughtmade the change but instead transferred me to another department. Was on hold there for 24 minutes and the lady was a bitch. If it wasnt for the fact they had the best deal going on a Laptop with 1200x1800 res i would have canceled the order .