Can PokerRoom really do this?

[golfcchs]

About 3 weeks ago me friends account and mine were frozen when my friend tried to cash out $1100 because of suspicious activity. The suspicious activity was that my friend and I played heads up in a private ring game where I intentionally lost $700 to him because I owed him some money and was over the transfer limit.

Pokerroom asked us to send a picture of our ID's and the credit card to clear up the issue (we used the same credit card to deposit because my bank does not allow online gambling) We send them the credit card and the ID's over a week ago and pokerroom has been refusing to respond to our e-mails making me think they our going to take our money. Can they really do this? We broke no rules, that I know of, and did not cheat anyone.