Bet365.com Customer Service

[Brice]

The Bet365.com customer service is terrible. I am trying to make a withdraw from their site. I used Neteller to deposit the money. When I go to take money out, it says I can not. I emailed them and they said my Neteller account details were wrong. I checked and matched them up to perfection. I still can not take the money out. I emailed them back and they gave me the same run around. I sent them back a response and it has been 48 hours and still no reply.

I am pretty upset as my money is tied up and I have wasted three days of playing poker. Is there anything I can do about it? Can I go above them, maybe to Prima?