Very Frustrating situation with Empire

[Apathy]

[ QUOTE ]
"I had to log-out of empire because of my disconnect on the 3 other one's. When I logged out it would not let me log back on. This wasn't my fault and it wasn't the ISP. It was because Empire was experiencing difficulties at the time. I was playing 4 SNG's at once....and 3 of them went down. So I HAD to log-out to try toget the 3 other one's to work again. But when I did.....I was just shut out completely."

etc etc.

"If the other 3 hadn't gotten disconnected I would never have had to log-off the client in the first place. It wouldn't let me back on!! I tried and I tried....and my internet-connection was fine.
The problem came when I had 3 other tables go out on me and I HAD to log-off."


blah blah blah.


Mentioning stuff like open-folding AQ and 99 is just arguing the wrong point and will confuse them and lead them to say "we can see that you were having difficulties with your connection."

Pick the ONE point and stick to it and repeat it over and over until they actually get it.


[/ QUOTE ]

excellent point, and I will do this in my next email which I think I will send to royal@empirepoker to see if they can figure it out.

Obviously my frustration is apparent in these emails I thought that might convey to them a sense of urgency about righting the whole situation.

Do you know what thier phone number is?



[ QUOTE ]
Question 2: You were refunded $265 for each of the $215's that you were knocked off of??

[/ QUOTE ]

yes the way the refund policy works when it is their fault is that the prize pool is divided up among disconnected players at the time of the problem. So in all 3 of my "disconnected" games their were 8 people remaining (2000/8=250) + the fee ($15) = $265 refunded.

I should be getting at least $265 and likely more for the amount of people remaining when I was disconnected but I would understand if they thought it would be appropriate to only give my $215 back.