open letter to pacific poker

[mosta]

[I stayed away from Pacific for a while. went back recently to try them out again.]

hand #xxxxxxx
acct: xxxxxxx

Dear President of Pacific Poker
This is the third time in about as many weeks that your crap
system has folded aces or ace-king for me when I hit the raise
button, the button clicked, and the button disappeared and
yet never acted--all the while, playing on other various other
sites simultaneously without the slightest hitch. That's about
$xxx in expected value you have cost me. I really would like to
know why Pacific has persisited for over a year with the worst
software and infrastructure/connectivity on the net. Just how
little do you value your business and your customers? someone
please explain. I am running 1 gigabyte of RAM on a premium high
speed cable modem package. I never hvae problems with any other
poker site or any continuous streaming for that matter. Only
Pacific. You guys are the absolute worst. And you make no
effort to improve. It is outrageous. Do you intend to ruin
your business for some reason? Are you trying to make poker players
hate poker? Do you actually work for some kind of extremist
religious anti-poker group?

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I thought of trying the non-download java version on the webpage. anyone know if it's better? I assume handgrabber doesn't work on it?