Very unhappy with Royal Vegas

[JJRed0]

I have been trying to withdraw my money from their site for a couple days now. When i first signed up on their site I recieved an E-Mail requesting a photo copy of my drivers liscence credit card and a utility bill. I have since sent a scanned copy of each in scanner file format and, when told it could not be opened faxed the same documents. Still I am not able to with draw, I am done with this site and just want to get my money out. My question is this, do all the poker sites require such identification? When i played on party they did not request anything like this? Help me!!!