Finally Something nice to say about Absolute support

[Iplayragstoo]

Below is the response letter I got from AP about a total loss of connection I had this morning. My first letter is below. I made it appear that I may leave the site if they didnt do this, but I most likely would not. Plus I NEVER expected them to refund me.


Dear Mike,

Thank you for your email.

Please note that, as you well said in your email, we cannot be held
responsible for the disconnection you suffered that prevented you from
playing from playing that tournament. However, I'm going to make an
exception for you in this unique opportunity since you are one of our best
customers. I've refunded your account for the tournament. In the future,
if you get disconnected from a tournament or a table, to get connected,
all you have to do is restart the application and take your seat at the
tourney or single table.

Thanks for playing at Absolute Poker! If there is anything else we can
help you with, please let us know. We're here for you!

Sincerely,

Ron Cole
Team Absolute ~ Customer Support
"Continuing to be the Best and Most Trusted"
Support@AbsolutePoker.com

Refer your friends to Absolute Poker today and we’ll hand you some FREE
cash. See www.absolutepoker.com/promotionsReferAFriend.asp for more
details!

--Original Message--
From:
Date: 06/23/05
To: support@absolutepoker.com
Subject: Tournament #31567[#726819]

Dear Support,

Early this morning, I attemptted to play in a tourny - 30$ entry NLHE
#31567. During the course of the first hand I lost my internet
connection, I have broadband, and was not able to play a single hand. I know its
the players responsibilty to make sure they have a good connection, but
I had no recourse. I am hoping you understand this, and would refund me
the 30$ for this event.

I enjoy your site very much, and would like to keep playing there.
Please let me know as soon as possible. Thanks

Mike (Iplayragstoo)