Calling Gaming Club Guy!!

[PrincipalSkinner]

After a 6 month vacation, I awoke the other day with an overwhelming compulsion to play some poker on your site. However, when I attempted to access the site, I had a problem. I deleted and re-downloaded your software and the problem persists.

Here is an email which I sent to you at 5:48PM CST on 5/28 (subject: Trouble) which explains the problem in a nutshell:
"Hello--I'd like to play some poker, but when I try to open your site, the box pops up with your "splash" and the message "checking versions". And that's the end--nothing else happens, no additional messages, nothing. Help!! "

My guess is that you made some change in your software during the last six months which is causing this. You probably had a slew of complaints when it happened, but I missed the "fix".

Since your customer service people have not responded (and it's been 4 days), perhaps you can help? I would hate to be driven into the arms of your competition because of your employees' apparent apathy. Thank you.