Empire - watchout!

[Arnfinn Madsen]

Hi,
I am not an experienced poker player, but an experienced businessman. Empire shows many signs of a company collapsing.

Mainly this:
Customer support does not manage to defend the company's actions in any sensible way. It means they are either hiding something, or ashamed of something or they realize they are on a sunken ship and only makes sure they don't do anything they will be blamed for. Either way, bad.