Eurobet issues

[infinite_loop]

Okay, I just switched from Party to Eurobet for rakeback. I created an account, deposited money, and now I'm stuck. I can't move money from sports to poker on the Eurobet site. It says "temporarily unavailable." And when I try to log on with the client it says "Login request is in process.....", never connects, and times out.

I've sent two messages to customer service and I've gotten retarded replies like "did you download the client?" and "are you entering the right username and password?" I've now requested a callback, but I'm not confident at all in their customer service now.

Has anyone had this problem before? How did you resolve it?