Major Problems with cardroom staff and management at Caesar's Indiana.

[purnell]

I played 5/10 limit for about ten hours last night at Caesar's Indiana Riverboat Casino. The new poker room is very nice, and the staff was very friendly, but there are some major problems. I am posting a copy of the email I sent to them this morning. ( And no, I am not steaming, as I ran good and got up around 25 BB's before I got tired and weak and a tough LAG (at leat I think he was tough, he was definitely LAG) got position on me, ran hot, and got the best of everybody at the table, including me. I lost about half of my winnings before I wised up and got out of there, but hey, I got outplayed and I knew it. C'est la vie.)

Anyway, here is the letter, in which are described the serious problems to which I refer. <--- -[img]/images/graemlins/crazy.gif[/img] sorry, my dad's an english teacher-

"Dear sir or madam:

Your new poker room is very nice, and your staff is very friendly, but I observed some serious problems on Thursday night/Friday Morning April 7th-8th, at table 19.

1) Dealers: A few of them were quite good, but many were obviously inexperienced and poorly trained. the specific problems I observed were:

a) Throwing the cards way too high, so that anyone of a mind to sit low in his seat could see others' hole cards as they were dealt

b) Inability to read the board and accurately determine the winning hand without help from the experienced players at the table

c) Sloppy dealing- flipping cards over and exposing them

d) Inability to tell me the amount of money in the pot.

2) Management: there was only one incident worth reporting, but it was absolutely inexcusable:

A very large man who sat down late in the evening or early morning was fond of exposing his hole cards in the middle of a betting round. Once, he did it in a 3-handed pot after one of his opponents called, but the other had not yet acted. Worse yet, there was a floorperson standing right there watching it happen, AND NOT ONE WORD WAS SAID! In my opinion, this floorperson is incompetent.

There is a very good book published by 2+2, entitled "The Professional Poker Dealer's Handbook". Perhaps you could use it to help train your dealers. (No, I do not work for 2+2 or have any relationship with them other than using their very active discussion forums at www.twoplustwo.com.

Be assured that I will be posting a copy of this letter on said board on the forum entitled "B&M Cardrooms". You are, of course, free to defend yourself on this same forum.

Sincerely, Mike Purnell"

BTW, has anyone else seen this kind of stuff lately?