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Reply from Empire on disconnecting cheaters
Thank you for contacting us.
We do understand and respect your concern, and agree with the fact that the disconnection in this hand may have put you in a disadvantageous position. Although certain hands look suspicious the fact is that we could never say for sure that a player has disconnected on purpose. We do have records of all players disconnects and details of the hands in which they occur and use this information to make a fair and accurate determination of the players motives. If we find a pattern suggesting that a certain player usually disconnects in key moments of the games where a bet/raise must be called or folded, then we act accordingly by removing that players disconnect protection. Please keep in mind that a player can and will be legitimately disconnected at times that would look suspicious. If a player demonstrates a pattern of doing this we will remove his protection, even if that player was genuinely experiencing connectivity problems. Removing a players disconnect protection does not necessarily assume that player was maliciously using the system set up to protect honest players. The protection is a privilege, and we grant it to players that demonstrate a track record of non suspicious play. Contact us anytime, we are available around the clock to assist you with your account related questions and suggestions. |
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