#51
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Re: Party Poker November VIP Payments
[ QUOTE ]
[ QUOTE ] oh wow.. and that $250 wasnt even deducted from my MGR?! [img]/images/graemlins/laugh.gif[/img] [/ QUOTE ] If it was paid in December it will most likely be applied to December's MGR busguy [/ QUOTE ] nope.. or least it hasnt shown up yet |
#52
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Re: Party Poker November VIP Payments
I got paid yesterday, but they ripped me off too. They promised $100 for every 70 $215s. I played 710, but they only paid $500 short changing me a little over $500.
[ QUOTE ] Instead of emailing, I called them. I was given 300 even though I was told 400, and after 10 minutes of explaining they instantly put 100 back into my account. I would encourage others to take the 15 minutes to call and speak to them, worked for me. [/ QUOTE ] Did VIP finally get their own phone line? |
#53
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Re: Party Poker November VIP Payments
over 24 hours since I sent my e-mail and no response from them.
While this isn't unexpected from Party because they are typically slow to respond I do believe it is indicative of the kind of service we are receiving even though the responses are supposed to come faster for VIP-customers. I am coming to them with a legitimate complaint that they are not paying me the amount I am due....and they are being quite lax in getting around to address my legitimate concerns. I know that baronzeus had success when he reached them by phone....but my e-mail has already been sent and I don't think that it's that unreasonable for them to be able to respond to it in a timely manner. |
#54
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Re: Party Poker November VIP Payments
I too got a short payment (missed my target)
I sent an email today asking to close my account and detailing all the broken promises from the VIP department. I emptied my account and asked to have it closed (cc: vip) I quickly got a reply from VIP asking me to wait until the 9th and they would pay me everything I was promised. I replied with further details on how I feel we're being mistreated and promised I'd wait to see what offer and payments I have by the 9th before I make a final decision. |
#55
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Re: Party Poker November VIP Payments
PP is pissing me off.
1.email them. told me to wait 48 hrs for them to review account. 2. email them back in 48hr. told me to wait another 48, but with a promise it will be done. 3. another 48hrs, still they having review my account yet. MFing support with their promise it will be reviewed. |
#56
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Re: Party Poker November VIP Payments
After 24h they replied to my e-mail saying that the reason why the payment is delayed is because of technical issues. They also pointed out that I missed my second target by a couple of regular points and thus I shall receive only half of what I thought. I've cashed out everything from Party Poker and will be playing elsewhere until they get their act together.
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#57
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Re: Party Poker November VIP Payments
I received an reply to my email in 20H, saying that I did clear the bonus and the moey will be in my account within a week. I had also asked about a december offer but no sig of that....
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#58
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Re: Party Poker November VIP Payments
okay... im tired of this [censored]... anyone have the phone number, I cant seem to find it.
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#59
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Re: Party Poker November VIP Payments
I got a response Tuesday after emailing them Monday about not recieving my November Bonus - Got to laugh ....
Thank you for contacting us. Unfortunately we are facing some technical difficulties at this moment and so the payment of bonuses for November have been delayed. Please be assured that you will receive a bonus worked out on pro rata basis within the next 48 hrs. We apologize for any inconvenience caused and thank you for your patience. Thank you for choosing us as your online gaming site! Diane VIP Poker Customer Care Hehe .. "Technical Difficulties" |
#60
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Re: Party Poker November VIP Payments
Their email response to me:
[ QUOTE ] Thank you for contacting us. We can confirm that your enquiry has been forwarded to the appropriate department. You will receive a response within the next 24-48 hours. In the meantime should you have any further queries please do not hesitate to contact us. We are delighted to confirm that a PartyPoker.com VIP Club offer will be sent to you by pop up and email in the month of December. Thank you for choosing us as your online gaming site! [/ QUOTE ] Nice to know that I will get my December VIP offer in the actual month of December... |
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