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#1
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Ultimate Bet cash out problems
I am having problems getting my money from UB. I requested a $600 withdrawal 10 days ago and it has not even been processed yet. My deposit with them was by check and their policy is my withdrawal must be made the same way. I have e-mailed them at least six times and they tell me they are backed up or they are having banking problems with checks. My suggestion that I be allowed to use Citadel or some other method have been ignored. My last two e-mails have not been responded to. Anyone else having problems with UB? I used i-gmpay with PartyPoker and had excellent results. Are any other on-line casinos having problems?
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#2
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Re: Ultimate Bet cash out problems
for some reason UB's cashouts have been going terribly slowly lately. most of the people i know reported seven days or more of waiting, even for neteller cashouts.
as for their customer service, if you send them an e-mail requesting help on your cashout, you are lucky if the response does not read "please send us the hand numbers where you noticed the suspicious behavior and we will look into it." i would go switch to party if i were you. UB's problems are starting to get really frustrating. |
#3
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Re: Ultimate Bet cash out problems
UB just notified they have issued a check. Hopefully it will arrive soon.
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#4
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Re: Ultimate Bet cash out problems
yeah....UB sucks in a multitude of ways. not only did i suffer some awful bad-beats so that i actually lost money...it is also taking forever to get my $$ out.
when i cashed out i didn't see any options for withdrawl methods so i assumed it was sending it to my bank account. when i wrote a week later to ask about the hold-up this was their response.... Dear customer Due to us changing banks there is a delay with all checks, and we are currently establishing a better way to process withdrawals. Checks usually take two weeks to arrive, but please give some more time for it to arrive. The sending of checks in this industry is getting tougher and tougher through the banks. Please allow some time for check withdrawals because of this. If I may suggest, we also send money through Neteller, FirePay and Citadel. These are very fast and more gaming friendly options than check withdrawals from banks. If you are interested here are the urls for these options: www.neteller.com www.citadelcommerce.com www.firepay.com If you have any questions or I can be of further assistance, do not hesitate contacting me. well, since my check request has already been processed i'm just going to stick with that and hope it arrives by halloween. the computer that I had UB on has since crashed and i don't think i have any intention of uploading it on my temporary computer set-up or on my new computer. i might though...since i do have $5 in bonuses still to clear and several player-points for use in tournies, etc. overall i found UB to be a pretty frustrating experience. heck, even pacific didn't take this long for transactions...and i didn't lose money there either. i have since switched to party and may never look back. new motto - "a bad session on party is one in which you only break-even." |
#5
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Re: Ultimate Bet cash out problems
How is suffering bad beats so that you actually (*gasp*) lose money a reason that UB sucks?
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#6
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Re: Ultimate Bet cash out problems
I cashed out on 9/26 and am still waiting for the funds to get into my neteller account. I won't be going back to UB thats for sure
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#7
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Re: Ultimate Bet cash out problems
Even Neteller cashouts with UB are taking a week, and you'll find plenty of gripes on here about it with a search.
Their claim is that the sheer weight of numbers has given them a backlog. Lori |
#8
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Re: Ultimate Bet cash out problems
[ QUOTE ]
Even Neteller cashouts with UB are taking a week, and you'll find plenty of gripes on here about it with a search. Their claim is that the sheer weight of numbers has given them a backlog. Lori [/ QUOTE ] I have been waiting 8 days for a Neteller cashout. I wrote an email after 5 days, and got a canned reply that someone would answer me within a "reasonable time". Fortunately they are quite solvent, so it is more of a pain than a worry. If I needed the money to pay bills, I would be very upset. The cashout confirmation email said it would be credited within 2 business days. I'm certain many people count on the information contained in these cashout confirmations. UB may be looking as bad as Party soon if they are not more attentive. Some would say that they have already deteriorated past the Party level. I actually fear that the result of this influx of new players will only create opportunities for collusion. I don't get to play online as much as I like, but lately this has been a blessing considering the horror stories I have read here and elsewhere. |
#9
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Re: Ultimate Bet cash out problems
Figures that I found this thread right after I decided I'd rather go fishing at Party for a while. [img]/images/graemlins/smile.gif[/img]
UB's usually been pretty good with cash-outs in the past for me. I literally JUST initiated one at around 8pm tonight. With the weekend upon us, I'll be happy to see it in a week. |
#10
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Re: Ultimate Bet cash out problems
The cashout I made on Friday night hit my Neteller account today. It doesn't get much better than that. Maybe they've resolved whatever issues they had.
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