shipped extra product

[Thythe]

First off what a terrible subject message. I can't think of anything better. I think this thread had been done recently, but I can't find it so...Company A screwed up and sent me two of a digital camera I ordered recently. I'm 99% sure they won't find out due to a very complicated and way too long to type situation. Basically the original shipment said it should have had the camera in it but didn't. So they decided they screwed up and sent it again. I received it, and then a few days later another one came. It's a $400 camera. What's my play?

[Weatherhead03]

If they have good service they should offer you a reward for returning it. Seems like a better plan than keeping it and risk of getting caught.

[mantasm]

I'm thinking I'd keep it and give it to a friend or something if it's a big amazon type company. If it were just some dude on ebay or a smaller operation i think i'd send it back. Not that it being a big company makes it ok to steal from them, but that was my first reaction.

This is assuming they won't find out, which doesn't seem all that likely, but I don't know the situation.

[Thythe]

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I'm thinking I'd keep it and give it to a friend or something if it's a big amazon type company. If it were just some dude on ebay or a smaller operation i think i'd send it back. Not that it being a big company makes it ok to steal from them, but that was my first reaction.

[/ QUOTE ]

It's a huge company, Amazon like.

[send_the_msg]

[ QUOTE ]
Not that it being a big company makes it ok to steal from them

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that's the only time stealing is ok

[graarrg]

Pretty much, it's not worth trying to fix the mistake. You're going to waste rep time. Reps are gonna waste yours. Save the good deed for another day.

[Escape]

Plain and simple. Keep it.

[Quercus]

Call them and let them know about the error.

If they send a prepaid shipping return envelope, send it back.

If they expect you to go through any hassle to send it back, keep it.

[TheMainEvent]

How was it when you called their service dept? Were they helpful? Were they b**ches? If so, they get nothing from me.

[Thythe]

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How was it when you called their service dept? Were they helpful? Were they b**ches? If so, they get nothing from me.

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They were pretty helpful. Basically the shipping page said that the camera and the card had shipped in one box, so they thought I was trying to trick them. Then I said "look at the weight of the box" which was 1 LB and was like "how can a camera weigh one pound?" So then they agreed it was their fault, and sent out a new camera. Somehow things got mixed up and the original one arrived too.

It took awhile to clear up, but they weren't bitches about it.