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#1
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I use the sterling edition (not ecash direct) and requested a withdrawal about a week ago. Their web site claims withdrawals to neteller are immediate. A few days later, after no action in my neteller account, I contacted them. An email, then a phone call later, I got an email telling me the transaction has been completed. But, still, nothing in neteller.
I have emailed them back Friday and am still waiting. So, heads-up to others with accounts there....and I would appreciate suggestions. |
#2
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I cashed out a little over a hundred to neteller on the 12th and I still haven't received it. 3 emails and not one response... not even a "we're looking into it" bs email. Monday I'm trying the old phone call but i'm personally disgusted with their crappy software and horrible customer service.
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#3
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This has happened at Will Hill before, everyone got their money, albeit late.
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#4
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[ QUOTE ]
. 3 emails and not one response... not even a "we're looking into it" bs email. Monday I'm trying the old phone call but i'm personally disgusted with their crappy software and horrible customer service. [/ QUOTE ] Regarding your cashout, I'm sure you'll be fine. I think that the real issue is the horrible customer service. Why should anyone put up with that in this ultra competitive invironment? |
#5
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For some people approximately a free $50 a month is worth the terrible service. And by terrible i mean non-existant.
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#6
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My WHill cashouts take about a week, still waiting on one.
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#7
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I've fought this before as well and had difficutly getting them. The only way to get to customer service who actually can do something is call during London business hours. Call E-Cash direct and ask them to transfer you to William Hill. I have had to do it a couple of times. In short William Hill almost the worst Crypto for CS (Classic still wins that race I think)
Doc |
#8
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the only number i have for them is 011 800 3551 3551. can you please post the ecash direct number, if it's a different one? thanks.
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#9
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1-877-874-0274 in North America
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#10
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tyvm
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