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#1
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Banned by Captain Cook\'s Casino
Just tried to log in to clear the final 1000 of my wagering requirement, and I can't as the Casino have blocked my account.
Wtf? What can I do? I have £300 in there. |
#2
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Re: Banned by Captain Cook\'s Casino
send an e-mail and check your login user id and password. Check your mail. Sometimes they send you two passwords because of double processing. When you try your old one they log you out after 3 mistries.
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#3
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Re: Banned by Captain Cook\'s Casino
I never mistried. My account and password were fine, but they locked me out.
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#4
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Re: Banned by Captain Cook\'s Casino
[ QUOTE ]
I never mistried. My account and password were fine, but they locked me out. [/ QUOTE ] I had the same problem. I got locked out. I sent them an e-mail and they fixed the problem. |
#5
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Re: Banned by Captain Cook\'s Casino
Just wondering - is there any chance they figured me for a bonus whore and thus closed my account down before I could clear the bonus. Can they do this?
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#6
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Re: Banned by Captain Cook\'s Casino
This happened to me at Kings just as I was clearing my deposit last night. I was at 300+ with 2000 hands to play. I woke up to find my acoount locked. I emailed them.
[ QUOTE ] Greetings to ye XXXXX. Thanks for your message. I'm afraid that your account has been locked, so I will have to forward this onto a supervisor so that they can respond... The next supervisor on shift will respond to you, but this could take up to 12 hours I'm afraid. Fair thee well, Cuthbert Royal Wizard, Order Of The Lion "You are your own greatest magic!" [/ QUOTE ] This is very troubling. I had screwed up a password on cooks and they immediately reactivated my account when I emailed them. Not so this time with kings and I don't think I screwed anything up. All I can think of is that I cashed out both Classic and Cooks last night. I bet their whore alert went off. I gambled my money aqainst theirs. They lost. They offer a deal that is mathematically bad for them and get mad when people beat them? Can they really refuse to give me my money back? I will start a major sh[/i]it storm if I don't get my money. |
#7
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Re: Banned by Captain Cook\'s Casino
I got the same "12 hours" email.
Ahoy there Dean. Thanks for your message. Unfortunately I will have to forward this onto a supervisor my friend, as I'm not sure why it was locked. I apologise for the delay, but it will take approximately 12 hours for them to respond. Kindest regards, Levi Roberts The Endeavour's Astronomer "Between the two brightest stars and straight on till morning, Captain" |
#8
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Re: Banned by Captain Cook\'s Casino
I was also locked out of my Casino Kingdom account last night (about 14 hours ago) while clearing the “D+T” part of my bonus. I also received the “we will get back to you in 10 hours” response to my emails.
My Casino Kingdom account has only been open 2 days, so it is not a “sitting on the bonus too long” issue. I opened and whored Classic and Cook’s in the last 6 days prior to the Kingdom. Made a decent profit on Classic and a big profit on Cooks. I cashed both out in the last 2 days which certainly could have triggered the “whore alert” over in the Kingdom. I am not overly concerned, but do I find it interesting that others encountered this problem on sister sites at roughly the same time as I did. |
#9
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Re: Banned by Captain Cook\'s Casino
[ QUOTE ]
I was also locked out of my Casino Kingdom account last night (about 14 hours ago) while clearing the “D+T” part of my bonus. I also received the “we will get back to you in 10 hours” response to my emails. My Casino Kingdom account has only been open 2 days, so it is not a “sitting on the bonus too long” issue. I opened and whored Classic and Cook’s in the last 6 days prior to the Kingdom. Made a decent profit on Classic and a big profit on Cooks. I cashed both out in the last 2 days which certainly could have triggered the “whore alert” over in the Kingdom. I am not overly concerned, but do I find it interesting that others encountered this problem on sister sites at roughly the same time as I did. [/ QUOTE ] Your experience is identical to mine. I have yet to hear back from them. It's been 8 hours... |
#10
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Re: Banned by Captain Cook\'s Casino
from their terms-and-cond. page:
[ QUOTE ] Bonuses are promotional credits deposited into an account of Player by the Company. Bonuses may include, but not be limited to, signup, monthly and other promotional bonuses and ex-gratia payments. 6 Unless otherwise stated in the rules or conditions of a Bonus the following rules and conditions (“Standard Wagering Requirements”) apply: <font color="blue"> 6.1 The Company reserves the right, and without notice, to retract or withdraw any Bonuses deposited to an account of the Player when these Standard Wagering Requirements are not met within 7 days of the Bonus being deposited. </font> 6.8 The minimum amount you may transfer from your Bonus Account to your Deposit Account is 50 credits, regardless of the currency of the Player account. General Conditions 7 In the event of a dispute between the Company and the Player, the Company will be the sole judge of the dispute and no further correspondence will be entered into. We reserve the right, exercisable in our sole discretion, to change the terms, conditions or rules of, discontinue or cancel any Bonus at any time for any reason whatsoever and without notice. 10 The Company reserves the right to conduct security and fraud checks on all withdrawal requests and may, at it's sole discretion with-hold payment of withdrawals until such security and fraud checks have been completed. 11 Where the Player deposits money into a Deposit Account using a Credit Card, Firepay or Citadel, the Company reserves the right to refuse the deposit unless the Player confirms the deposit by providing an authorising signature. [/ QUOTE ] Basically, they may void the bonus, but it does not sound like they will keep you deposit, (although I have no idea). I have just completed Kingdom & Cook's. I deposited into Classic last night at 11 pm. They gave me the $11 sign up bonus, but I have yet to receive the 100% match. (I did send the email). |
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