Cashing out - Is it usually problematic?

[bubbahotep]

Just wondered what others experiences were when trying to cash money out of a poker site back to your neteller account?

I had just deposited money at ultimatebet and wondered how much of a hassle cashing out would be. I made a 25.00 withdrawal and I received this message after 48 hours.

Dear ,

Please be advised that your withdrawal has been subject to a random security verification. We have noticed that you are requesting a withdrawal (#xxx in the amount of $25.00) and this amount is not related to game-play. Upon verification of your account, you have deposited then withdrew immediately without playing.

In order to minimize fraudulent activity, please provide us with an explanation of the circumstances of this activity so we may proceed with your withdrawal request.

Your withdrawal#xxx has been cancelled until we receive your reply.



They canceled my withdrawal. After I sent them an email to explain why I wanted to withdrawal money, they said I had to resubmit the withdrawal and they would process it within 48 hours.

(I should say that my withdrawal occured 24 hours after deposit, and I had played some in that time period, so what they said was incorrect)

So far this has been 4 days since I made my inital attempt to withdrawal.


Have others experiences with withdrawals been, for the most part, troublefree or troublesome?

[Photoc]

There is what you get for trying to launder digital money!!!

lol

[Onaflag]

Did you make a withdrawl before playing? Sounds like this is what triggered the weirdness.

Onaflag...........

[Chris Daddy Cool]

i've never heard of it from ultimiate bet but for the most part i've had no problems with transfers to NETeller on any site except for Interpoker where I've had a huge problem getting past their security check.

[richrf]

I've had some trouble with various sites. Interpoker was the worse so far. I have heard lots of complaints about William Hill and VCPoker. Very good experiences with other sites such as Bodog. So it all depends whether the site is more interested in keeping your money or keeping your good will. If they are in trouble, the money is probably more important. I personally will stay away from Ultimate based upon what you have written. Sounds like they may be having cash flow issues.

[AngryCola]

[ QUOTE ]
I personally will stay away from Ultimate based upon what you have written. Sounds like they may be having cash flow issues.

[/ QUOTE ]

No, that's not it at all.

The problem is he didn't play before he tried to withdraw.
ALL online sites will question this.
It raises flags in the system.

Stars and Party are a bit faster, but UB withdrawls have always been some of the fastest I have received.

If this guy had played for an hour or in a SNG, he would have never had this problem.

[richrf]

I would followup with two questions:

1) Does Ulimate make it part of the terms and conditions that each player play for a minimum amount of time in order to withdraw money? If so, where is this written. If not, then they are simply holding onto the money.

2) How can $25 deposit/withdrawal be possibly interpreted as money laundering?

[AngryCola]

[ QUOTE ]
I would followup with two questions:

1) Does Ulimate make it part of the terms and conditions that each player play for a minimum amount of time in order to withdraw money? If so, where is this written. If not, then they are simply holding onto the money.

2) How can $25 deposit/withdrawal be possibly interpreted as money laundering?

[/ QUOTE ]

UB is not alone in this practice. The amount of money involved is not significant to the computer system which raises the flag. Honestly, it's a weird thing to deposit money and then quickly make a withdrawl without playing. I'm sure they have to review the account transactions to make sure everything is on the square.

I'm sure it's in their terms somewhere. But they don't specify that you have to play at all, or for any set amount of time. It will just allude to the fact that they have the right to check out stuff like this.
As I said, this is something practiced by all sites.

But is it really a problem?
I don't think so, because I've never deposited money into a site and not played at least a few hands. What would be a legitamate reason for doing so? That's the problem. There aren't that many normal reasons for doing something like this, and the fact that it's $25 doesn't mean much. Obviously, if someone knew UB didn't flag transactions of only $25, they could take advantage of it.

So, as it stands, the big sites in question are just trying to protect themselves. I don't see anything wrong with that. It's not like they refused to give him his money. It's just taking longer than it would have if he had played a few hands. I wouldn't be surprised if Stars handles these types of situations faster than UB, but it can't be by much.

[richrf]

Hi,

I had a chance to look over the user agreement and it does not specify any minimum playing amount. However it does say that:

1) Whatever UB decides to do, in regards to play and money, is final. The customer has absolutely no recourse.

2) That they are "held harmless" in all respects. Which means you cannot sue them or hold them legally responsible for any of their actions.

Therefore, UB can pretty much do anything it wants to do with my money once it is in their coffers. And since they have demonstrated that they can be pretty heavy handed, I would personally not place any money in their hands. Others of course may choose to take the risk. After all, it is all gambling anyways.

As for depositing and then withdrawing, I have had occasion when I deposited money on a site, and after which I received some further information (e.g. the playing rules or the game types) that made me decide that I did not want to play on the site. $25 is nothing. It has nothing to do with laundering. It just appears to me that UB wants to force a person (possibly a newbie) to play some games and probably lose some money in the process.

Others can do what they want. I will not play on UB because I have zero protection against this type of management behavior.

However, I can recommend sites where I have received very good support such as Absolute and Bodog. Some sites, such as Prima, have a $50 minimum withdrawal policy which I think is excessive for beginners who may not have a large bankroll.

I would be interested in comments from other beginners regarding deposit and withdrawals.

[bubbahotep]

I deposited, played for about 2 hours on .01/.02. The next day at about the same time (24 hours later) I requested the withdrawal. I had played, I just didnt play at a level that is raked. Maybe they dont consider .01/.02 "real" play...