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#1
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My brand spanking new dell 9100 +2001fp ....
got canceled. BOO!
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#2
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Re: My brand spanking new dell 9100 +2001fp ....
boo-urns
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#3
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Re: My brand spanking new dell 9100 +2001fp ....
I'm starting to believe Dell's CS is right up there with Party Poker. Nothing like letting somebody order something and taking it away(without even so much as an email) a few days later. And the bastards have not even re-credited my credit card.
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#4
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Re: My brand spanking new dell 9100 +2001fp ....
gila i got the same TWICE now
not to mention the laptop i ordered that they specifically said would support 2 monitors + laptop screen, which CANNOT i told them they need to pay for return shipping and offered proof through online chat convos -- they claimed they couldn't verify the things, that i didn't do my research, that i never called in to check, etc. -- VERY upsetting and even though they finally did agree to pay shipping i'm going to write them a lengthy letter |
#5
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Re: My brand spanking new dell 9100 +2001fp ....
[ QUOTE ]
I'm starting to believe Dell's CS is right up there with Party Poker. [/ QUOTE ] I second that. Dell's customer service is without a doubt the worst customer service I have ever dealt with from any company, Party Poker included. And this is not concerning 1 order - I have had ridiculous problems with them time and again, and absolutely hate dealing with them in any manner. |
#6
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Re: My brand spanking new dell 9100 +2001fp ....
[ QUOTE ]
Dell's customer service is without a doubt the worst customer service I have ever dealt with from any company, Party Poker included. [/ QUOTE ] It's funny that Dell has the opposite reputation. I think their CS might be what some clueless people need. They train their CS reps to go to the Dell web page and read the contents over the phone. |
#7
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Re: My brand spanking new dell 9100 +2001fp ....
Yes the service is bad when you compare it to some small mom and pop place where you know the owners..but when you compare the service of other large companies I think it's pretty good.
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#8
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Re: My brand spanking new dell 9100 +2001fp ....
my dvd burner stopped working... 1 email and they sent me a replacement that arrived at my door 48 hours later... not bad.
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#9
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Re: My brand spanking new dell 9100 +2001fp ....
I ordered the exact same thing about a month ago. It broke after 2 weeks, and then I spent 3 hours on the phone trying to fix it (2 hours of which was on hold), and then they sent me a replacement computer. Hopefully this one doesn't break too.
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#10
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Re: My brand spanking new dell 9100 +2001fp ....
This same thing happened to me. the 9100 w/2001FP. They said it got cancelled because the price was quoted to low.
I called sales and bitched a little, they straightened things up and it is shipping for the same price. |
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