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#1
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omg Eurobet support are complete idiots
Here is some correspondance I had with them:
Hi, I very much enjoy the 10/20 6-max texas hold'em games on your site. However, I asked you a question about software recently and you did not tell me what was and was not allowed, you merely gave me "recommendations". I also asked that you did not give me a blanket statement but rather responded to each individual piece of software telling me whether or not I'm allowed to use it, which you did not do. Therefore, I again request that you respond and tell me whether I am allowed to use the following software while playing on Coral Eurobet Poker, responding to each piece of software individually, even if they are all forbidden: 1. Pokertracker 2. mIRC 3. Gametime+ 4. Windows Calculator 5. Playerview 6. Command Prompt 7. Pokeredge 8. Microsoft Excel 9. Pokerstove 10. Turbo Texas Hold'em 11. SmartUI 12. AVG Free Edition I wish to use some of these tools, although I would be content not using them, I would very much appreciate knowing whether or not they are allowed. Thank you in advance for your response, And the Eurobet response: Dear Mr XXXXX, Thank you for your message. As previously explained to you and as advised by our poker department we do not support any of these programs. Regards Estrellita Eurobet Customer Services |
#2
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Re: omg Eurobet support are complete idiots
I just sent them this:
Hi Estrellita It is clear that you did not even read my email. Firstly, this is not the same list of programs that I sent you a few days ago. Secondly, could you possibly tell me exactly what objections you have to my using "SmartUI", a piece of software made by Brother to run with my printer/scanner? Or AVG free edition, my anti-virus software? Or half of the other programs on that list, most of them in fact? In future, please read my emails before responding. I await your reply, |
#3
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Re: omg Eurobet support are complete idiots
THe problem is they don't have answers for most of the programs. They either don't know what they are or don't take a stance on them in case the program does something they don't know about. So they just blanketly say they don't support any of them b/c you don't need any other programs to just play their games.
With that said they are idiots and it would be great if they did something like the Stars support did. But this is the party network and they are about as knowledgable about customer support as their players are about poker. Just use everything that people haven't gotten booted for (ie don't use pokeredge or pokerprophecy until they are cleared). |
#4
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Re: omg Eurobet support are complete idiots
I was under the impression that although Eurobet are part of the Party network, their support was separate. They certainly replied a lot more quickly than party tend to (within a few minutes).
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#5
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Re: omg Eurobet support are complete idiots
[ QUOTE ]
I was under the impression that although Eurobet are part of the Party network, their support was separate. They certainly replied a lot more quickly than party tend to (within a few minutes). [/ QUOTE ] You are correct. They also use a diffent cashier system, and are a land based sportsbook, making it the safest place to have your poker money IMO. |
#6
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Re: omg Eurobet support are complete idiots
[ QUOTE ]
could you possibly tell me exactly what objections you have to my using "SmartUI" [/ QUOTE ] Nothing you posted indicated that they said they objected to this software, so I'm missing the point of this. |
#7
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Re: omg Eurobet support are complete idiots
You mean because of their wording, "we do not support" rather than "we forbid the use of"?
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#8
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Re: omg Eurobet support are complete idiots
Sam-
I dont see why you are wasting your time. Use what you want to until they tell you otherwise. |
#9
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Re: omg Eurobet support are complete idiots
I don't know, I'm optimistic, I hope if I keep pressing them they might give me an answer.
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#10
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Re: omg Eurobet support are complete idiots
[ QUOTE ]
You mean because of their wording, "we do not support" rather than "we forbid the use of"? [/ QUOTE ] It's not just a question of "wording"; those two are completing different things. Not providing support for random third party software is standard and reasonable. I would not expect Eurobet to officially support these programs. It seems ridiculous to construe not supporting something as meaning "we will ban you if you use this". |
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