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#1
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Poker Stars SUCKS, Paradise Poker is far better
I never forget it when a poker site treats me like a run of the mill player who doesn't matter.
I told Poker Stars Security and Support that I would do this, so here goes the real e-mail exchange, verbatim: ------------------- me to PokerStars Can you please increase my deposit limit? I am trying to play 30/60 and a $600 limit is absurd. I just sent an e-mail from another address (wendellgee21@hotmail.com), my apologies. Fernando id: KingFernando --------------------- me to PokerStars, growing frustrated after waiting for more than what felt like an hour I don't like sitting around not able to play while I wait for you guys to respond. Please help me out. ------------------- PokerStars, finally, to me Hello Fernando, We have received your email and I will forward your request to our security department for review. Our security department will email you back later today with more information. Best regards, Charles PokerStars Support Team ------------------------------ PokerStars again, because they were so slow to respond to my second e-mail Hello Fernando Delgado, Thank you for your email. I am sorry but since you have a deposit history of only one day, we cannot increase your deposit limits at this moment. The minimum time period for an increase is 7 days, and even then we will not be able to provide you with the deposit limits required for $30/60 Please note that we can offer you deposit limits up to $10,000 per day, $20,000 per 7 days and $50,000 per 30 days if you deposit through NETeller. Most high limit players use NETeller nowadays. You can also send us unlimited amounts of Western Union deposits and bank drafts. Please let us know if you want more information about these payment methods. I am sorry that I could not grant you your request. If you have any questions, please let us know. Kind regards, Paul PokerStars Security ----------------------- me to PokerStars, explaining my situation Thanks for your response. I would gladly use Neteller, but for some reason Maryland is the only state in the U.S. that is NOT accepted by Neteller for accounts. I had an account with them but all Maryland accounts were closed more than a year ago. I'm quite disappointed that you wouldn't extend a reasonable request to a high limit player, regardless of how new I am to your site. I played on a short bankroll because I expected at least a slight increase in deposit limits, as I am not the average $1/$2 player. Now I have to sit and wait for a week just to deposit a scant amount again. Paradise Poker has been far more accommodating to me under similar circumstances, as I asked for an increase after playing 20/40, and was granted an increase within minutes of my request. As an avid internet and casino poker player, I'll make sure to mention to other potential PokerStars customers that you couldn't and wouldn't grant a reasonable request to a new player. I also frequent various poker discussion forums and would express my disappointment in your response on those boards; in fact, I'll probably just post our correspondence. As of right now, I doubt I'll ever play at your site again, which is a shame because I have accounts at most every big poker site and I never thought I would refuse to play at a site because of something so simple yet important. I'm sure your reasons are valid, but all I see if that you don't care about a new customer. Fernando -------------------- PokerStars to me, they SUCK Hello Fernando Delgado, Thank you for your email. I am sorry that you are so disappointed by our deposit policies. I reviewed your case again and at this moment I cannot grant you your request, I am sorry. For us there is just too much credit risk involved if we grant a player high deposit limits for FirePay when he has no deposit history. Please be reminded that you can also send us unlimited amounts of money orders, cashier's cheques and official bank drafts. For our payment mailing address, please email us. Kind regards. Paul PokerStars security --------------------------- CONCLUSION Poker Stars sucks. It's a rock garden, don't know why any pro with half a brain would play there. I hear their tournaments are money, but I'll never play there again. |
#2
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Re: Poker Stars SUCKS, Paradise Poker is far better
Stupid PokerStars protecting themselves from fraud.
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#3
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Re: Poker Stars SUCKS, Paradise Poker is far better
Wow, whiniest post ever?
I guess you're one of those people who doesn't like rules, except to break them, stretch them, find ways around them, or complain about them. I guess protocall is bad. |
#4
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Re: Poker Stars SUCKS, Paradise Poker is far better
"after waiting for more than what felt like an hour"
grow up. |
#5
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Re: Poker Stars SUCKS, Paradise Poker is far better
I see more reason to hate Neteller and Maryland than Pokerstars myself
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#6
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Re: Poker Stars SUCKS, Paradise Poker is far better
I love it when people who are completely full of themselves don't get what they want.
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#7
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Re: Poker Stars SUCKS, Paradise Poker is far better
I think the OP is one of the few in this forum that will say they like Paradise better then Poker Stars. It's all because of an anti fraud measure. They told you what to do to increase limits, do it.
"Please be reminded that you can also send us unlimited amounts of money orders, cashier's cheques and official bank drafts." He also mentioned Western Union although that choice is costly. If this cash is really in your Firepay or bank account you can easily convert this to a cashiers check and it would be in your account in probably 5 days. |
#8
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Re: Poker Stars SUCKS, Paradise Poker is far better
[ QUOTE ]
Stupid PokerStars protecting themselves from fraud. [/ QUOTE ] |
#9
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Re: Poker Stars SUCKS, Paradise Poker is far better
WAAAAAAH!! I can't have a request completed in less than an hour that could put a business at risk if they let everyone do it, and I want to flaunt my bankroll to everyone on the site! WAAAAAHHH!!! [img]/images/graemlins/crazy.gif[/img]
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#10
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Re: Poker Stars SUCKS, Paradise Poker is far better
"I never forget it when a poker site treats me like a run of the mill player who doesn't matter."
= "I never forget when a poker site fails to give me special treatment when I ask for it" Christ. Perhaps you should contemplate growing the [censored] up? How can you care enough to post private emails on the internet but not enough to use one of the other deposit options? |
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