Intertops -- What would you do?

[LinusKS]

I decided to check out Intertops, since I know they feed into the same rooms as PP and EP.

Well, I go to their website, and they're advertising 20% up to $100, so I make a $500 deposit, carefully enter their "EARN20" bonus code, and wait for my account to come up - only it's showing a $75 bonus, rather than $100.

So I write them.

I'm not exactly happy with the quality of customer service so far.

Now here's the question. Do you cash out - if not for the misleading website, then in protest of the "customer service" the site offers?

Or do you go ahead and play for the $75?




EMAIL EXCHANGE STARTS BELOW

Dear VishalS,

I did not use the bonuse code "WELCOME75."

I did not know the bonus code "WELCOME75" existed until you started claiming I'd used it.

If Intertops doesn't want to give me the $25, that's one thing.

But calling me a liar is just adds insult to injury.



----- Original Message -----
From: <info@intertopspoker.com>
To:
Sent: Monday, August 09, 2004 11:14 PM
Subject: Bonus [#1462792]


> Dear ,
>
> In regards to your email we do see in our records that you have infact used the bonus code "WELCOME75" and we have written evidence that you have used the code while you where opening the account.
>
> Please be informed that the system will capture the bonus code you have used first while making a deposit or opening an account.
>
> If you have any questions or suggestions, please do not hesitate to contact our Customer Care Department at any time. We are here 24/7 to assist you via email.
>
> Thank you for choosing us as your online gaming site!
>
> Vishal S
> Poker Customer Care
>
>
>
>
>
>
> --Original Message--
> From:
> Date: 2004-08-10 12:28
> To: info@intertopspoker.com
> Subject: bonus[#1462792]
>
> Dear Chitra,
>
> No, I signed up through the website that promised a 20% bonus up to $100.
> It's linked here: http://www.intertopspoker.com/
>
> As you can see if you click on the link, it promises 20% up to $100.
>
> I used the code "EARN20" not "WELCOME75."
>
> The site specifically says if I use the code I get a bonus up to $100.
>
> I'm asking to have the bonus amount changed from $75 to $100.
>
> .
>
> ----- Original Message -----
> From: <info@partypoker.com>
> To:
> Sent: Monday, August 09, 2004 11:29 PM
> Subject: Bonus of WELCOME75 [#1462698]
>
>
> > Dear ,
> >
> > Thank you for contacting us.
> >
> > With reference to the email sent by you, I have reveiwed your account once
> again and I see that you have downloaded the software from the website which
> offers you 20% bonus upto $75 max. I also see that you have used the bonus
> code WELCOME75 which offers you the above bonus.
> >
> > Please note that your bonus has been added to your account, but it is not
> yet available for you to use.
> >
> > You will be able to use this bonus amount,once you have completed playing
> the required number of raked hands.
> >
> > Since you have received a bonus in the amount of $75 just play 375 raked
> hands before 09th Sept 2004, and your bonus will be available to use. You can
> always check the status of your bonus and how many raked hands you have
> played, just by clicking on the **Cashier** option on our Lobby, and then
> clicking on **Bonus Account**.
> >
> > A raked hand is any hand in which a rake (house drop) is taken out of the
> pot. To accumulate raked hands, just participate in hands (any game, any
> limit) where a rake is taken. There is no rake taken in tournament hands,
> hence you cannot obtain raked hands through tournaments.
> >
> > If you have any questions or suggestions, please do not hesitate to contact
> our Customer Care Department at any time. We are here 24/7 to assist you via
> email.
> >
> > Thank you for choosing us as your online gaming site!
> >
> > Chitra
> > Poker Customer Care
> >
> > --Original Message--
> > From:
> > Date: 2004-08-10 11:53
> > To: "info@intertopspoker.com" <info@intertopspoker.com>
> > Subject: bonus[#1462698]
> >
> > Hello,
> >
> > I signed up through the following web page: http://www.intertopspoker.com/
> >
> > Which promised a 20% bonus up to $100.
> >
> > The Intertops website specifically said to enter the code "EARN20" in order
> to
> > get the $100 bonus.
> >
> > Which I did.
> >
> > However, after depositing $500, I see only a $75 bonus credited to my
> account.
> >
> > Could you please remedy this situation? I would like to have the entire
> $100
> > bonus credited to my account.
> >
> > Thank you,
> >
> >
> > Account name:
> > Screen name:
> >
> >
>
>