#1
|
|||
|
|||
Those in Pokerstars Touranments
Hello Ray Coburn,
Thank you for your email. We did record a small but noticeable number of players experiencing a short term disconnection problem. However, this problem seems to have been a problem with one particular major internet backbone ("Level 3") rather than a problem with our site, as the vast majority of players remained connected without any sort of problem. You can see further evidence of this problem at the following site: http://scoreboard.keynote.com/scoreboard/Main.aspx? Login=Y&Username=public&Password=public As you can see, the full Level3 backbone is in critical status, causing this problem. This link may be outdated by 5 am ET -- it is a current picture of the Internet's major backbones. As of 3 am Eastern, it shows Level3 with well under 10% connectivity. The problem does seem to have subsided now but is flaring up from time to time; you may wish to wait until the problems are fixed on a more permanent basis before attempting further tournament play. We apologize for any inconvenience caused by this outage. We can assure you that this situation in no way represents normal operations at PokerStars. If you were in a tournament at the time of the downage and did not complete the tournament, please e-mail us with the subject line: "REFUND: Txxxxxx, $a+b buy-in, USERID" ...where "xxxxxx" is the Tournament ID, "a+b" is the buy-in of the tournament (for example, $20+2), and "USERID" is your PokerStars User ID. Please be sure to replace "xxxxxx" and "a+b" with the actual tournament number and buy-in for fastest service (though all refunds may take 24-48 hours to be issued). Regards, Anna PokerStars Support Team |
#2
|
|||
|
|||
Re: Those in Pokerstars Touranments
I really don't think stars should give refunds for something that isn't their fault, but kudos to them. Are they awesome or what?
|
|
|